Online Stream Video (BBC iPlayer)

Hi Marek,

Did you mean that web control works intermittently ? Please provide me more information to investigate further.

Thanks

Hi, 

problem is only at TV at PCs or Tablets is all perfect; 

Example. This morning I try play Teletubies for kids, and BBC iPlayers said cannot play something is working with internet connection please try it later. Now after 3h is OK.

At tablet is all time OK. Few days before I try play with that and with disabled web filtering is work always.

I will try BBC iplayer at APPLE TV today. And make more test with other apps in TV (Tv say is all conection are OK) 

Hi, 

problem is only at TV at PCs or Tablets is all perfect; 

Example. This morning I try play Teletubies for kids, and BBC iPlayers said cannot play something is working with internet connection please try it later. Now after 3h is OK.

At tablet is all time OK. Few days before I try play with that and with disabled web filtering is work always.

I will try BBC iplayer at APPLE TV today. And make more test with other apps in TV (Tv say is all conection are OK) 

I made few test 

Youtube - Works  perfect 

CineTrailer - Does not work

BBC iPlayer - Sometimes yes / some not 

iTV player - Does not work 

Few other - Does not work 

TV is Panasonic VT60 

I exclude TV IP from web filtering and is working now, but I dont think so that is right way how to fix it. 

Hi Marek,

Please check the logs for Web Filter and Application Filter by navigating through system> diagnostics> log viewer > Web filter/Application filter.

Thanks

Hi Sachin,

here are logs first two are BBC second is CineTrailer 

I have now exception for ip 192.168.111.10

2016:05:12-10:31:20 uk httpproxy[12079]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="HEAD" srcip="192.168.111.10" dstip="87.248.210.253" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="0" request="0xd922a000" url="bbcdevice.vo.llnwd.net/.../bUnknown-579bb7ff-ba69-456e-94e9-2c22cb2ad2d8_b05zh6b8_1460372658563.mp4 referer="" error="" authtime="0" dnstime="41" cattime="0" avscantime="0" fullreqtime="33091" device="0" auth="0" ua="Mozilla/5.0(compatible; U; InfiNet 0.1; Viera) AppleWebKit/420+ (KHTML, like Gecko)(avdn/Panasonic.tv.pro4.2013)" exceptions="content,url,ssl,certcheck,certdate,cache,size" content-type="video/mp4"

2016:05:12-10:31:20 uk httpproxy[12079]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.111.10" dstip="87.248.210.253" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="30070" request="0xd922a000" url="bbcdevice.vo.llnwd.net/.../bUnknown-579bb7ff-ba69-456e-94e9-2c22cb2ad2d8_b05zh6b8_1460372658563.mp4 referer="" error="" authtime="0" dnstime="0" cattime="0" avscantime="0" fullreqtime="34548" device="0" auth="0" ua="Mozilla/5.0(compatible; U; InfiNet 0.1; Viera) AppleWebKit/420+ (KHTML, like Gecko)(avdn/Panasonic.tv.pro4.2013)" exceptions="content,url,ssl,certcheck,certdate,cache,size" content-type="video/mp4"

2016:05:12-08:21:45 uk httpproxy[5824]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.111.10" dstip="82.112.105.60" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="9004" request="0xde3e400" url="eu.vieraconnect.eu/.../loader.js" referer="" error="" authtime="0" dnstime="716" cattime="26396" avscantime="4548" fullreqtime="163442" device="0" auth="0" ua="U2FsdGVkX1/zFv12ksVSqLHfhQpgATBwLNby4JTv9pLE/Tasgqm1j0VzqmGdzUlRxYO8suojQa1XqQU5CpRsQvpoW3ed071ZFGtoaBhho0o0fqfRKk9dQ2yfS7aMik8wOL6U3nfJMSjvCKNpganSnBntOBtXG/6RUGUuAN/RAir060kHpg9FIUvqcGX2BMBJobKDGk8hJ3nK8n1uSH7CsiBR3NRNZP25VB/keFN0J6dg8b6IXCX4rva86/bmfb46" exceptions="" category="9998" reputation="unverified" categoryname="Uncategorized" sandbox="-" content-type="application/javascript"

2016:05:12-08:21:45 uk httpproxy[5824]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.111.10" dstip="82.112.105.60" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="38282" request="0xd6fc5e00" url="eu.vieraconnect.eu/.../logo.png" referer="" error="" authtime="0" dnstime="206" cattime="27410" avscantime="4219" fullreqtime="182899" device="0" auth="0" ua="U2FsdGVkX19M9JdE0XcmVGXz9vOJvu3Md7IW5nzzCyBc+WQIDg6PGZMB8Ib1kpoQDS69T3TdmDrjTYpuf2/a34fulSCWDywncfSo1MnbmBMpAhErqw+a6pAEbQ2oUfBFT3JPqnsfJll5LbY+9+Ulg5FCoHCtTGg9Z4PVBpo6ONjqH5N/OXECUUvexsKx0hudWSolmT2e5iTuE+VH4TeFsXSYEHkivrb6nNAlcQPEM+vz2ULCUeZWXLckY/Fyu4KT" exceptions="" category="9998" reputation="unverified" categoryname="Uncategorized" sandbox="-" content-type="image/png"

Hi,

Looking at the logs, UTM is passing all the web requests. I think the intermittent behaviour is related from the channel server.

Thanks

Hi now is passing all ( I have exception for that IP ) I will upload logs without exception this evening.