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Transparent Mode + SSO Password Prompt

I have Transparent Mode with Active Directory SSO enabled but my workstations are getting a Windows Security login prompt when trying to access the web (Internet Explorer 11). The prompt says "Connecting to utm.ad.domain.com" and seems to be popping up for every single connection that the web page is making. I can enter the user credentials each time and eventually the page will fully load and the password prompts cease for that page. If I close the browser and reopen it, the prompt appears again but this time not for connecting to the UTM but connecting to a URL associated with the website... at this point, the user credentials are invalid and after 3 or 4 attempts, the UTM page appears "Access Denied - Authentication Failed".

I have added the UTM's FQDN to the Local Intranet Zone Sites and have selected "Automatic logon only in Intranet zone".

What am I missing?



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Parents
  • Ok, I re-joined AD SSO... no change. When I attempt to access the web from a workstation I'm still getting the login prompt and after 4 attempts it displays the Authentication Failed page. I'm also not seeing any authentication attempts/failures in the Client Authentication log. Should there be something visible in the logs?

Reply
  • Ok, I re-joined AD SSO... no change. When I attempt to access the web from a workstation I'm still getting the login prompt and after 4 attempts it displays the Authentication Failed page. I'm also not seeing any authentication attempts/failures in the Client Authentication log. Should there be something visible in the logs?

Children
  • The only record in the UTM will be in the Web Filtering log.  You should get some info from the logs in your domain controller

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA