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Error on HA Node (Hyper-V VM)

P.W.Daniel

Hello,


We are using a Sophos UTM 9.3 HA Cluser on Hyper-V. The cluster worked fine, but after some time we noticed that the 2nd node had shut down. When we power on the virtual machine it boots like normal, but just after that we get the message "blogd: can not set console device to /dev/pts/0: Device or resource busy", and the UTM VM shuts down again.


Does anyone have an idea what causes this, and more importantly, how to fix it?



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  • 0
    Anything in the HA log?

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
  • 0

    Nothing out of the ordinary as far as I can tell.

    2016:02:09-08:38:02 fw04_vpn-1 ha_daemon[3751]: id="38A0" severity="info" sys="System" sub="ha" seq="M:  124 02.111" name="Executing (wait) /usr/local/bin/confd-setha mode master master_ip 198.19.250.1 slave_ip ''"
2016:02:09-08:38:02 fw04_vpn-1 ha_daemon[3751]: id="38A0" severity="info" sys="System" sub="ha" seq="M:  125 02.258" name="Executing (nowait) /etc/init.d/ha_mode check"
2016:02:09-08:38:02 fw04_vpn-1 ha_mode[56922]: calling check
2016:02:09-08:38:02 fw04_vpn-1 ha_mode[56922]: check: waiting for last ha_mode done
2016:02:09-08:38:02 fw04_vpn-1 ha_mode[56922]: check_ha() role=MASTER, status=ACTIVE
2016:02:09-08:38:02 fw04_vpn-1 ha_mode[56922]: check done (started at 08:38:02)
2016:02:09-08:45:02 fw04_vpn-1 ha_daemon[3751]: id="38A0" severity="info" sys="System" sub="ha" seq="M:  126 02.263" name="Monitoring interfaces for link beat: eth3 eth1 eth0"
  • 0

    Hi, and welcome to the UTM Community!

    I would guess that this indicates a malfunctioning VM and that you should fire up a new one and reload from ISO. How much RAM, which subscriptions are you using and how many users do you have? Please insert a picture of the 'Configuration' page in 'High Availability'.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0

    I'm also afraid the problem lies with the VM itself.

    The VM has 8GB of RAM. Except Base Functionality we only use Network Protection. At the moment the highest amount of concurrent users is +-50.


  • 0 in reply to P.W.Daniel

    Just an FYI,

    I setup 2 new SG 230 Hardware units in HA mode about a month ago and just saw the secondary unit was off today.

    When starting it back up I got the exact same error as you before it shut down.

    When I logged in to the main unit I saw that the trial license expired.

    I just had to load the new license and all has been fine.

  • 0 in reply to RaZor

    Hi, and welcome to the UTM Community!

    After expiration, only a few of the features other than Firewall, NAT and Routing are functional.  If you didn't get notifications about the expiration, you likely need to correct your configuration in 'Notifications', possibly by adding a smart host on the 'Advanced' tab.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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