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SAA Could not validate certificate

TroyCarpenter

In another thread that has not yet been restored at astaro.org:

https://www.astaro.org/gateway-products/web-protection-web-filtering-application-visibility-control/55187-could-not-validate-certificate-saa-will-now-close.html

"I have found a few posts similar with this error message but non of them seem to help.
I installed the Sophos Agent on my local machine (Win 8) and entered my Active Directory credentials, this worked a treat and web filtering was working as expected.
I then restarted the machine and logged back on with the same credentials and I get the error:
Could not validate certificate! SAA will now close
Tried uninstalling / reinstalling etc but the error remains.
Any help please."

I have the same problem.  I noticed when I installed SAA on other computers, it included a certificate import that is NOT happening on this laptop (SAA works on all the other computers I've tried thus far).  I removed all the various certificates that have been downloaded from the UTM since I first installed and tried a reinstall of SAA, but that still didn't do the certificate install phase.  I have tried manually installing various CA certificates from the UTM, but I still apparently haven't found the right one.

What do I need to do to get the right certificate on this laptop?



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  • 0
    Are you installing with administrative rights on this one computer? Are there any differences between this one laptop and the other computers in terms of permissions or rights?
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

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  • 0 in reply to Scott_Klassen
    The account is administrator. I also did an explicit "run as administrator". No difference.

    The other machines are all pretty much configured the same way. One difference is that this laptop is a corporate machine which has a great number of corporate certificates in the store.

    Also, on one of the machines that works, I can see my client authentication certificate in the "trusted CA authority" store. However, on the laptop that is NOT working, I cannot get that certificate in that store no matter what I have tried (importing explicitly into the trusted CA store and letting it pick automatically).

    I'm also not sure which certificate it is, so I exported it from the machine that works. I haven't been able to find a place in UTM where I can download a CA certificate that has the same properties.
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  • 0 in reply to Scott_Klassen
    The account is administrator. I also did an explicit "run as administrator". No difference.

    The other machines are all pretty much configured the same way. One difference is that this laptop is a corporate machine which has a great number of corporate certificates in the store.

    Also, on one of the machines that works, I can see my client authentication certificate in the "trusted CA authority" store. However, on the laptop that is NOT working, I cannot get that certificate in that store no matter what I have tried (importing explicitly into the trusted CA store and letting it pick automatically).

    I'm also not sure which certificate it is, so I exported it from the machine that works. I haven't been able to find a place in UTM where I can download a CA certificate that has the same properties.
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