This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SAA Could not validate certificate

In another thread that has not yet been restored at astaro.org:

https://www.astaro.org/gateway-products/web-protection-web-filtering-application-visibility-control/55187-could-not-validate-certificate-saa-will-now-close.html

"I have found a few posts similar with this error message but non of them seem to help.
I installed the Sophos Agent on my local machine (Win 8) and entered my Active Directory credentials, this worked a treat and web filtering was working as expected.
I then restarted the machine and logged back on with the same credentials and I get the error:
Could not validate certificate! SAA will now close
Tried uninstalling / reinstalling etc but the error remains.
Any help please."

I have the same problem.  I noticed when I installed SAA on other computers, it included a certificate import that is NOT happening on this laptop (SAA works on all the other computers I've tried thus far).  I removed all the various certificates that have been downloaded from the UTM since I first installed and tried a reinstall of SAA, but that still didn't do the certificate install phase.  I have tried manually installing various CA certificates from the UTM, but I still apparently haven't found the right one.

What do I need to do to get the right certificate on this laptop?



This thread was automatically locked due to age.
Parents
  • I have the same problem. Anyone has a solution or an idea?

    I've installed the SAA with the exe file, as I did with a lot of other clients.

    Only one client is not working and bringing the same error: Could not validate certificate! SAA will now close.

    Thanks in advance for your support.

    Angelo

Reply
  • I have the same problem. Anyone has a solution or an idea?

    I've installed the SAA with the exe file, as I did with a lot of other clients.

    Only one client is not working and bringing the same error: Could not validate certificate! SAA will now close.

    Thanks in advance for your support.

    Angelo

Children
  • Hi Angelo,

    I think you have to install the certificate .pem along with the client authentication agent.

    The certificate can be downloaded from the UTM, the link is at the bottom of the page where you found the client msi file (definitions & user > client authentification).

    Best regards,

    Thomas