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User Portal Mail Log Doesn't Match Mail Manager

DaveGilmore

Why is it that when a user logs into their User portal to see their mail log, some SPAM messages do not show up for them, but when I log into the admin portal and look at the mail log in the message manager I can see stuff for them that they don't? This is only regarding SMTP. We do not use a POP3 proxy. Using UTM 9.352-6

Thanks!



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  • 0

    Hi, Dave, and welcome to the UTM Community!

    Please insert pictures of a User Portal and Mail Manager that are not in sync.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hi Bob!

    Here is the Mail Manager filtered on the user@ourdomain.com email address

    2016-03-30 10:30
    1.2.3.4
    sender@some.org
    user@ourdomain.com
    Delivered -> 10.192.0.50)
     
    7kB
    7 s
    RE: Summary Rpt
    2016-03-30 10:26
    5.6.7.8
    legitsender@domain.com
    user@ourdomain.com
    Rejected: Spam
     
    20kB
    		 
    Re: Response to Employment Opportunity
    2016-03-30 10:23
    5.6.5.6
    legitsender@domain.com
    user@ourdomain.com
    Rejected: Spam
     
    20kB
    		 
    Re: Response to Employment Opportunity
    2016-03-30 10:13
    1.2.3.4
    sender@some.org
    user@ourdomain.com
    Delivered -> 10.192.0.50
     
    19kB
    3 s
    RE: Stategy Session
    2016-03-30 09:48
    10.192.0.50
    user@ourdomain.com
    someuser@yahoo.com
    Delivered -> 66.196.118.35 (mta7.am0.yahoodns.net)
     
    5kB
    13 s
    Some Subjectt
    2016-03-30 09:45
    74.3.160.8
    junksender@junkdomain.com
    user@ourdomain.com
    Rejected: RBL (b.barracudacentral.org)
     
    1kB
    		 

    Here is the mail log when user@ourdomain.com signs into the portal. Note the two SPAM messages from legitsender@domain.com do not appear to the user

    2016-03-30 10:30
    1.2.3.4
    sender@some.org
    Delivered -> 10.192.0.50
     
    7kB
    7 s
    RE: Summary Rpt
    2016-03-30 10:13
    1.2.3.4
    sender@some.org
    Delivered -> 10.192.0.50
     
    19kB
    3 s
    RE: PPOA Stategy Session
    2016-03-30 09:48
    10.192.0.50
    someuser@yahoo.com
    Delivered -> 66.196.118.35 (mta7.am0.yahoodns.net)
     
    5kB
    13 s
    Some Subject
    2016-03-30 09:45
    74.3.160.8
    junksender@junkdomain.com
    Rejected: RBL (b.barracudacentral.org)
     
    1kB
    		 

    Thanks!

  • 0 in reply to DaveGilmore

    Whoa! I would be tempted to rebuild the PostgreSQL data bases - that does delete all of the data and graphs though.  You might still be able to rebuild only the SMTP databases, and that causes no loss:

    /var/mdw/scripts/smtp stop
    dropdb -U postgres smtp
    createdb -U postgres smtp
    /var/mdw/scripts/smtp start

    If that doesn't work and after Up2Dating to 9.355, you still have this problem, please report it to Sophos Support as a bug.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Thanks for the tips Bob. I will try this over the weekend.

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