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return receipt spam

Hi,
I just activated my utm with email protection.
is working well but all the return receipt that my internal users request are quarantine because identified as spam.
how can i avoid this action?
in general how can I investigate in the smtp log to understand why a particular message have been identified as spam?
thanks

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0 BAlfson over 11 years ago

A guide to logfiles and output should be helpful. Also, you can paste the relative lines into a post here and get help.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 11 years ago

A guide to logfiles and output should be helpful. Also, you can paste the relative lines into a post here and get help.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BrucekConvergent over 11 years ago in reply to BAlfson

On V9 this is a known issue. See the UTM KIL.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

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Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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