when trying to release an email via the quarantine report we get : "The e-mail could not be released from quarantine because it might have been released from the quarantine list."
the email is still in the quarantine and can be released from the admin console, but not from the email link to the end user
Thank you for contacting the Sophos Community.
Do you see anything in the SMTP log when the user clicks the release bottom? What is the port you are using for the Quarantine report?
no, i've opened live smtp log while clicking the release and no movement there
also, the port is correct because i can release some other emails. this looks like a one time event, but i'm trying to verify if i have a wider problem
Thank you for the follow-up.
Let me know if you find anything.