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Why is my Sophos XG Home Firewall webinterface very slow and unresponsive?

Hi,

I am using a ASRock Q1900B-ITX with 8GB RAM and a 60GB SSD. This should meet the minimum requirements but it is nearly impossible to work with the webinterface because it takes 2 minutes to load a site.

Any idea why this is the case?

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0 rfcat_vk over 7 years ago

What is the speed of your external connection? What are your rules?

Do you have the IPS flood enabled?

How many users when the browsing slows down?

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 David Prüller over 7 years ago in reply to rfcat_vk

It is still in default configuration because the webinterface is so slow that I give up after loading 2 sites in 15minutes.

The browsing does not slow down in general its just the local firewall web configuration interface.
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0 David Prüller over 7 years ago in reply to rfcat_vk

It is still in default configuration because the webinterface is so slow that I give up after loading 2 sites in 15minutes.

The browsing does not slow down in general its just the local firewall web configuration interface.
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0 sachingurung over 7 years ago in reply to David Prüller

Hi David,

Take SSH to XG and go to option 5. > 3. Advance console. Execute, service tomcat:restart -ds nosync.

Any help after that?

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Mohammad Samim Wali over 5 years ago in reply to sachingurung

Dear Sachingurung,

I have the same issue, with our newly purchased XG Sophos 125 appliance for our Organization, web interface is slow, the appliance restart it self once a day within 24 hours, once I enabled Hotspot services the appliance start to restart it self automatically 100 of time within on day 24 hours. I was wondering probably the issue is with hotspot once I removed the hotspot it the device become lighter than its previous time, if you or anyone can help me to lightening the performance of device and stop anonymous restart once a day within 24 hours and bring the device same as to its normal health.

Regards,

Mohammad Samim

ICT Specialist

Kabul Afghanistan
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