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Update to 9.4 broke my UTM

ThomasLichtenstern1 over 8 years ago

Hi,

just to inform, I updated my UTM to 9.4 from http://download.astaro.com/UTM/v9/up2date/

and now it is restarting again and again...

So I will have to install a new one, or any other ideas?

Thomas

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0 Dlabun over 8 years ago

You need to share a little more information.. Software or Hardware appliance? What version were you running prior to the update?
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0 ThomasLichtenstern1 over 8 years ago in reply to Dlabun

Hi,

I was on 9.355001 running as SW Appliance.

Thomas
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0 Dlabun over 8 years ago in reply to ThomasLichtenstern1

Are you able to view the console output? I just put 9.4 on my hardware appliance and it went fine (so far).

If you have a paid contract you may want to put in a high priority support ticket as well to get the attention of Sophos engineering.
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0 ThomasLichtenstern1 over 8 years ago in reply to Dlabun

It is just the home version. I will see tomorrow the console output and post here...
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0 Dlabun over 8 years ago in reply to ThomasLichtenstern1

You could try reinstalling UTM9.3 and upgrading to the beta version first. That may be a more successful path as I didn't hear of any issues during the beta regarding installation.
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0 ThomasLichtenstern1 over 8 years ago in reply to Dlabun

Here is a Screenshot ;-) of the UTM and after this it restarts and then again this Screen and agein restart and so on...
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0 ThomasLichtenstern1 over 8 years ago in reply to ThomasLichtenstern1

So, it is reproducable, fresh install, and after update to 9.4 the same hang.

Now: I will try with the way through beta, can someone point me to beta (from 9.355001) I dont find it on the beta path http://download.astaro.com/UTM/v9/beta/

Thomas
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0 Dlabun over 8 years ago in reply to ThomasLichtenstern1

Did you do the clean install with a 9.3 or 9.4 ISO?
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0 ThomasLichtenstern1 over 8 years ago in reply to Dlabun

It was clean install.9.3

Clean Install 9.4 would be nice, but I want to keep my settings...
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0 Dlabun over 8 years ago in reply to ThomasLichtenstern1

You can import older backups into a newer version. You may want to give that a try or stick with 9.3 until a paid customer reports this issue to Sophos.
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0 Dlabun over 8 years ago in reply to ThomasLichtenstern1

You can import older backups into a newer version. You may want to give that a try or stick with 9.3 until a paid customer reports this issue to Sophos.
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Children

0 ThomasLichtenstern1 over 8 years ago in reply to Dlabun

Can anyone provide me with update package? Thanks

u2d-sys-9.355001-375005.tgz.gpg
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0 ThomasLichtenstern1 over 8 years ago in reply to ThomasLichtenstern1

So, today I tried to install with the 9.4 ISO.

There I have the Problem when trying to install it restarts at boottime:
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0 Amodin over 8 years ago in reply to ThomasLichtenstern1

I dunno, honestly to me this looks like a hardware issue with UTM, not a software issue.

Your RTC device error is probably a Realtek device, which are not the optimal choice for UTM, and you see Linux errors like this one on Raspberry Pi hardware.

You might want to post your hardware specs.

OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
(Former Sophos UTM Veteran, Former XG Rookie)
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0 ThomasLichtenstern1 over 8 years ago in reply to Amodin

I have a NA342 Aplliance

Form Factor	1U desktop
CPU	Intel® Celeron® J1900 processor (Bay Trail) Intel® Atom™ E3825 processor (optional)
Chipset	SoC Integrated
System Memory	1 x SO-DIMM DDR3L up to 8 GB (non-buffer)
BIOS	AMI
Ethernet	4 x 10/100/1000Mbps (Intel® i211)
LAN Bypass	1 pair (optional)
LAN Module	N/A
Storage	1 x 2.5" SATA HDD 1 x Compact Flash™ type-II
Expansion	1 x PCI Express Mini Card (USB signal only)
I/O Interface	1 x RS-232 (RJ-type) 1 x USB 2.0 1 x USB 3.0
Power Supply	12V/5A
LCM Module	N/A
Operating Temperature	0° ~ +40°C (32°F ~ 104°F)
Dimensions (W x D x H)	44 x 231.9 x 152 mm (1.73” x 9.00” x 5.98”)
Weight (net/gross)	2.5 kg (5.51 lb)/2.9 kg (6.39 lb)
EOS Support	Linux Kernel
Certification	FCC class B CE class B