https://community.sophos.com/utm-firewall/f/hardware-installation-up2date-licensing/29921/sophos-utm-installation-failed---solvedI&#39;m new to Sophos UTM and am very impressed with the product. I wanted to post a solution to a problem I had with installing Sophos UTM that I fought for almost 3 days (yes, I was determined to get Sophos UTM installed and running [:D] ). My problemen-USTelligent Community 12https://community.sophos.com/thread/99551?ContentTypeID=1Mon, 16 Mar 2015 16:27:34 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:c811d265-b459-4ab1-8cf2-0dd0adde016aWilliam Warrenyeppers..[:)]&nbsp;&nbsp;vga&nbsp;isn&#39;t&nbsp;going&nbsp;anywhere&nbsp;anytime&nbsp;soon&nbsp;in&nbsp;the&nbsp;server/network&nbsp;appliance&nbsp;market..heck&nbsp;some&nbsp;appliance&nbsp;come&nbsp;with&nbsp;the&nbsp;output&nbsp;on&nbsp;a&nbsp;ethernet&nbsp;to&nbsp;vga&nbsp;cable..<div style="clear:both;"></div>https://community.sophos.com/thread/99550?ContentTypeID=1Mon, 16 Mar 2015 16:25:40 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:eca63d18-4ab8-443e-9f47-92b7dfd45d26BarryGHi,&nbsp;the&nbsp;Raspberry&nbsp;cannot&nbsp;run&nbsp;the&nbsp;UTM&nbsp;as&nbsp;it&#39;s&nbsp;ARM,&nbsp;not&nbsp;x86.&nbsp;It&#39;s&nbsp;just&nbsp;an&nbsp;example&nbsp;of&nbsp;the&nbsp;new&nbsp;wave&nbsp;of&nbsp;devices&nbsp;without&nbsp;VGA.<br /><br />Barry<div style="clear:both;"></div>https://community.sophos.com/thread/99549?ContentTypeID=1Mon, 16 Mar 2015 16:21:28 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:24de8e12-dbed-42e9-825d-25bdfa7f2559William Warrenconsidering&nbsp;that&nbsp;UTM&nbsp;is&nbsp;only&nbsp;certified&nbsp;for&nbsp;it&#39;s&nbsp;hardware&nbsp;and&nbsp;they&nbsp;all&nbsp;have&nbsp;vga(and&nbsp;look&nbsp;at&nbsp;any&nbsp;other&nbsp;dedicated&nbsp;server&nbsp;board&nbsp;they&nbsp;will&nbsp;have&nbsp;vga&nbsp;too)&nbsp;i&nbsp;would&nbsp;figure&nbsp;on&nbsp;rasberry&nbsp;pi&nbsp;and&nbsp;other&nbsp;devices&nbsp;like&nbsp;it&nbsp;to&nbsp;nOT&nbsp;be&nbsp;on&nbsp;the&nbsp;suppported&nbsp;list&nbsp;for&nbsp;a&nbsp;loooong&nbsp;time.&nbsp;&nbsp;Rasberry&nbsp;is&nbsp;eating&nbsp;the&nbsp;cost&nbsp;of&nbsp;the&nbsp;hdmo&nbsp;license&nbsp;or&nbsp;they&nbsp;are&nbsp;eating&nbsp;the&nbsp;cost&nbsp;for&nbsp;the&nbsp;rest&nbsp;of&nbsp;the&nbsp;components&nbsp;one&nbsp;or&nbsp;the&nbsp;other.<div style="clear:both;"></div>https://community.sophos.com/thread/99548?ContentTypeID=1Mon, 16 Mar 2015 16:18:52 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:b7e261e0-6925-4e66-9c06-a3917117d85bBarryGNo&nbsp;HDMI&nbsp;drivers&nbsp;is&nbsp;going&nbsp;to&nbsp;be&nbsp;a&nbsp;problem&nbsp;soon;&nbsp;some&nbsp;systems&nbsp;are&nbsp;now&nbsp;HDMI&nbsp;only.<br />(e.g.&nbsp;the&nbsp;Raspberry&nbsp;Pi&nbsp;2&nbsp;sitting&nbsp;in&nbsp;front&nbsp;of&nbsp;me&nbsp;only&nbsp;has&nbsp;an&nbsp;HDMI&nbsp;readily&nbsp;accessible)<br /><br />And&nbsp;I&nbsp;don&#39;t&nbsp;think&nbsp;keys&nbsp;are&nbsp;needed&nbsp;for&nbsp;HDMI,&nbsp;only&nbsp;for&nbsp;HDCP&nbsp;which&nbsp;is&nbsp;not&nbsp;necessary&nbsp;here.<br /><br />Barry<div style="clear:both;"></div>https://community.sophos.com/thread/99547?ContentTypeID=1Sun, 15 Mar 2015 18:40:22 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:9d568f17-965e-4a13-a783-c28dbcf8d0c2William Warren<blockquote cite="THXEngineer;288181">I&#39;m&nbsp;new&nbsp;to&nbsp;Sophos&nbsp;UTM&nbsp;and&nbsp;am&nbsp;very&nbsp;impressed&nbsp;with&nbsp;the&nbsp;product.&nbsp;&nbsp;I&nbsp;wanted&nbsp;to&nbsp;post&nbsp;a&nbsp;solution&nbsp;to&nbsp;a&nbsp;problem&nbsp;I&nbsp;had&nbsp;with&nbsp;installing&nbsp;Sophos&nbsp;UTM&nbsp;that&nbsp;I&nbsp;fought&nbsp;for&nbsp;almost&nbsp;3&nbsp;days&nbsp;(yes,&nbsp;I&nbsp;was&nbsp;determined&nbsp;to&nbsp;get&nbsp;Sophos&nbsp;UTM&nbsp;installed&nbsp;and&nbsp;running&nbsp;[:D]&nbsp;). <br /> <br />My&nbsp;problem&nbsp;was&nbsp;this:&nbsp;every&nbsp;time&nbsp;I&nbsp;tried&nbsp;to&nbsp;install&nbsp;Sophos&nbsp;UTM&nbsp;9.304&nbsp;-64&nbsp;bit&nbsp;(also&nbsp;9.20x&nbsp;&amp;&nbsp;9.306,&nbsp;IIRC)&nbsp;the&nbsp;installation&nbsp;program&nbsp;would&nbsp;hang&nbsp;at&nbsp;66%&nbsp;during&nbsp;the&nbsp;hardware&nbsp;detection&nbsp;phase&nbsp;and&nbsp;the&nbsp;installation&nbsp;would&nbsp;abort.&nbsp;&nbsp;I&nbsp;tried&nbsp;installing&nbsp;from&nbsp;both&nbsp;USB&nbsp;sticks&nbsp;and&nbsp;CD&#39;s&nbsp;and&nbsp;using&nbsp;every&nbsp;possible&nbsp;combination&nbsp;of&nbsp;swapping&nbsp;hardware&nbsp;and&nbsp;changing&nbsp;BIOS&nbsp;settings,&nbsp;etc&nbsp;that&nbsp;I&nbsp;could&nbsp;possibly&nbsp;think&nbsp;of,&nbsp;but&nbsp;to&nbsp;no&nbsp;avail.&nbsp;&nbsp;I&nbsp;found&nbsp;several&nbsp;posts&nbsp;here&nbsp;on&nbsp;the&nbsp;Sophos&nbsp;BBS&nbsp;&amp;&nbsp;on&nbsp;other&nbsp;sites&nbsp;with&nbsp;similar&nbsp;problems,&nbsp;but&nbsp;none&nbsp;of&nbsp;them&nbsp;solved&nbsp;my&nbsp;particular&nbsp;issue. <br /> <br />There&nbsp;were&nbsp;2&nbsp;test&nbsp;machines&nbsp;that&nbsp;I&nbsp;was&nbsp;using&nbsp;for&nbsp;the&nbsp;Sophos&nbsp;installation:&nbsp;both&nbsp;were&nbsp;new&nbsp;model&nbsp;ASUS&nbsp;m-ITX&nbsp;motherboards.&nbsp;&nbsp;One&nbsp;had&nbsp;a&nbsp;H97&nbsp;chipset,&nbsp;the&nbsp;other&nbsp;had&nbsp;a&nbsp;Z97&nbsp;chipset.&nbsp;&nbsp;I&nbsp;had&nbsp;2&nbsp;Intel&nbsp;CPU&#39;s&nbsp;that&nbsp;I&nbsp;tried&nbsp;swapping&nbsp;on&nbsp;both&nbsp;boards:&nbsp;i5-4440s&nbsp;and&nbsp;i7-4790k&nbsp;(yes,&nbsp;I&nbsp;realize&nbsp;that&nbsp;these&nbsp;are&nbsp;both&nbsp;overkill).&nbsp;&nbsp;RAM&nbsp;was&nbsp;4&nbsp;or&nbsp;8&nbsp;Gigs&nbsp;and&nbsp;used&nbsp;a&nbsp;single&nbsp;60&nbsp;GB&nbsp;SSD&nbsp;on&nbsp;SATA&nbsp;III.&nbsp;&nbsp;Each&nbsp;motherboard&#39;s&nbsp;single&nbsp;PCI-e&nbsp;slot&nbsp;had&nbsp;an&nbsp;Intel&nbsp;i-350,&nbsp;4&nbsp;port&nbsp;NIC&nbsp;and&nbsp;each&nbsp;motherboards&#39;&nbsp;built-in&nbsp;NIC&nbsp;was&nbsp;Intel.&nbsp;&nbsp;The&nbsp;Sophos&nbsp;installation&nbsp;found&nbsp;all&nbsp;5&nbsp;NIC&nbsp;ports,&nbsp;fine&nbsp;BTW.&nbsp;&nbsp;Both&nbsp;motherboards&nbsp;had&nbsp;the&nbsp;latest&nbsp;BIOS&nbsp;updates&nbsp;available&nbsp;from&nbsp;ASUS. <br /> <br />After&nbsp;almost&nbsp;3&nbsp;days,&nbsp;I&nbsp;had&nbsp;reached&nbsp;the&nbsp;point&nbsp;that&nbsp;we&nbsp;all&nbsp;reach&nbsp;when&nbsp;we&#39;ve&nbsp;tried&nbsp;every&nbsp;logical&nbsp;fix&nbsp;to&nbsp;the&nbsp;problem&nbsp;and&nbsp;are&nbsp;now&nbsp;trying&nbsp;the&nbsp;crazy&nbsp;stuff!&nbsp;&nbsp;During&nbsp;all&nbsp;my&nbsp;previous&nbsp;failed&nbsp;installation&nbsp;attempts&nbsp;I&nbsp;had&nbsp;been&nbsp;using&nbsp;the&nbsp;motherboard&#39;s&nbsp;HDMI&nbsp;output&nbsp;to&nbsp;connect&nbsp;to&nbsp;my&nbsp;monitor&#39;s&nbsp;HDMI&nbsp;input.&nbsp;&nbsp;Almost&nbsp;by&nbsp;chance,&nbsp;I&nbsp;tried&nbsp;using&nbsp;the&nbsp;motherboard&#39;s&nbsp;VGA&nbsp;output&nbsp;to&nbsp;connect&nbsp;to&nbsp;my&nbsp;monitor&nbsp;and&nbsp;the&nbsp;installation&nbsp;completed&nbsp;flawlessly!&nbsp;&nbsp;For&nbsp;some&nbsp;reason,&nbsp;the&nbsp;Sophos&nbsp;UTM&nbsp;installer&#39;s&nbsp;hardware&nbsp;detection&nbsp;did&nbsp;not&nbsp;like&nbsp;my&nbsp;motherboard&nbsp;using&nbsp;HDMI,&nbsp;but&nbsp;VGA&nbsp;was&nbsp;fine. <br /> <br />So&nbsp;the&nbsp;moral&nbsp;here&nbsp;is,&nbsp;if&nbsp;you&#39;re&nbsp;having&nbsp;installation&nbsp;problems&nbsp;where&nbsp;the&nbsp;hardware&nbsp;detection&nbsp;hangs&nbsp;at&nbsp;66%,&nbsp;make&nbsp;sure&nbsp;you&#39;re&nbsp;using&nbsp;your&nbsp;motherboard&#39;s&nbsp;VGA&nbsp;output&nbsp;(if&nbsp;it&nbsp;has&nbsp;one)&nbsp;and&nbsp;NOT&nbsp;the&nbsp;HDMI&nbsp;output. <br /> <br />I&nbsp;hope&nbsp;this&nbsp;helps&nbsp;someone.&nbsp;&nbsp;If&nbsp;this&nbsp;is&nbsp;already&nbsp;a&nbsp;known&nbsp;issue&nbsp;and&nbsp;posted&nbsp;here&nbsp;somewhere,&nbsp;I&nbsp;totally&nbsp;missed&nbsp;it&nbsp;[[:)]] <br /> <br />-&nbsp;Ben</blockquote> <br /> <br />the&nbsp;reason&nbsp;it&nbsp;does&nbsp;not&nbsp;like&nbsp;HDMI&nbsp;is&nbsp;because&nbsp;it&nbsp;is&nbsp;an&nbsp;encrypted&nbsp;display/audio&nbsp;interface.&nbsp;&nbsp;UTM&nbsp;is&nbsp;not&nbsp;going&nbsp;to&nbsp;have&nbsp;the&nbsp;drivers/keys&nbsp;for&nbsp;the&nbsp;hdmi&nbsp;interface&nbsp;due&nbsp;to&nbsp;the&nbsp;costs&nbsp;of&nbsp;licensing&nbsp;the&nbsp;technology.&nbsp;&nbsp;This&nbsp;is&nbsp;why&nbsp;every&nbsp;appliance&nbsp;from&nbsp;sophos&nbsp;still&nbsp;ship&nbsp;with&nbsp;a&nbsp;vga&nbsp;port..[[:)]]<div style="clear:both;"></div>https://community.sophos.com/thread/99546?ContentTypeID=1Sat, 14 Mar 2015 09:07:33 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:36c4cba5-ccb7-493c-b22c-e9b275ac29e7ThoukyI&nbsp;stumbled&nbsp;across&nbsp;the&nbsp;same&nbsp;problem&nbsp;trying&nbsp;to&nbsp;install&nbsp;9.306-6.1&nbsp;on&nbsp;Compulab&nbsp;Intense&nbsp;PC2&nbsp;i7.&nbsp;With&nbsp;the&nbsp;monitor&nbsp;connected&nbsp;to&nbsp;either&nbsp;HDMI&nbsp;port&nbsp;(whether&nbsp;directly&nbsp;or&nbsp;via&nbsp;the&nbsp;included&nbsp;DVI&nbsp;adapter)&nbsp;the&nbsp;installer&nbsp;always&nbsp;stopped&nbsp;at&nbsp;66%&nbsp;during&nbsp;hardware&nbsp;detection.&nbsp;Changing&nbsp;the&nbsp;BIOS&nbsp;configuration&nbsp;to&nbsp;enable&nbsp;the&nbsp;DisplayPort&nbsp;output&nbsp;and&nbsp;using&nbsp;that&nbsp;instead&nbsp;allowed&nbsp;the&nbsp;installation&nbsp;to&nbsp;complete&nbsp;successfully. <br /> <br />Thank&nbsp;you.<div style="clear:both;"></div>https://community.sophos.com/thread/99545?ContentTypeID=1Sun, 15 Feb 2015 14:39:48 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:ae1ece52-8979-4ee6-bfa5-2212e792e027Scott_KlassenThanks&nbsp;for&nbsp;sharing.&nbsp;&nbsp;[:)]<div style="clear:both;"></div>