Email not valid Can't download

Hi Mitch Shanley ,

Good day and thanks for reaching out to Sophos Community; I hope you’re well.

I see you already opened a support ticket under your account and they already sent you a reset link for your password, kindly follow the instructions on setting up. 

Kindly let us know if you need further information and assistance.

Have a nice day ahead and thank you for choosing Sophos

Cheers,

When we CLICK the link to DOWNLOAD it takes us to a page and we have to fil out a form for the download it says...  something about if you are from a certain country.. etc

When we I put in My email address I have already logged in with...  it says "Email is not valid."

(Editing Original Post)

Mitch, it looks like your account was created 2 years ago and that this thread is your first participation here.

Your problem is that the mail server for your email account appears to be down;

      # telnet mail.coloradoonly.com 25
     Trying 63.231.91.130...

I didn't even get a chance to say EHLO, let alone try a RCPT TO for your email.

Cheers - Bob

BAlfson said:

I didn't even get a chance to say EHLO, let alone try a RCPT TO for your email.

Probably a firewall issue at your side. I get:

Connecting to 63.231.91.130

220 efa.coloradoonly.com ESMTP Postfix [739 ms]
EHLO keeper-us-east-1d.mxtoolbox.com
250-efa.coloradoonly.com
250-SIZE 133169152
250-STARTTLS
250 DSN [199 ms]
MAIL FROM:<supertool@mxtoolboxsmtpdiag.com>
250 2.1.0 Ok [198 ms]
RCPT TO:<test@mxtoolboxsmtpdiag.com>
554 5.7.1 <test@mxtoolboxsmtpdiag.com>: Relay access denied [3063 ms]

Mitch Shanley said:

when we CLICK the link to DOWNLOAD it takes us to a page and we have to fil out a STUPID form for the download it says.

You may blame sophos for many things - but not for this.

Since 9/11 each and every vendor of dual-use software (sophos obviously being classified as this) has to set up such an "export control" by law. Fines are very harsh, they can even bring the CEO to jail (never heard of this, but the law allows it).

Hi Mitch,

Good day and hope you are well. Thanks for the details you have provided.

May we ask you to share a screenshot of the error you are encountering while trying to download the UTM software?

Kindly share it to us via DM or by replying to this thread, so we can also further check on our side.

Many thanks for your time and patience and thank you for choosing Sophos.

Cheers,

Hi Bob,

I think that it might be a FW issue as some FW are using Geo IP Blocking. 

I dont understand what the download webpage is doing since im already logged in and why it says my email is not vlid when I fill out the form.. is it TESTING to see if it can talk to my email server?

There are pretty strict setting on the FW..  do you know what Country the server is located in that is sending the test?

My domain, email server, have been setup for years and is used daily.. (I have dmarc, dkim, spf Rev DNS, etc) my account with Sophos has been around for several years as well.   

Hi Bob,

I think that it might be a FW issue as some FW are using Geo IP Blocking. 

I dont understand what the download webpage is doing since im already logged in and why it says my email is not vlid when I fill out the form.. is it TESTING to see if it can talk to my email server?

There are pretty strict setting on the FW..  do you know what Country the server is located in that is sending the test?

My domain, email server, have been setup for years and is used daily.. (I have dmarc, dkim, spf Rev DNS, etc) my account with Sophos has been around for several years as well.