WebAdmin: invalid username or password, after apply system_password_reset (utm 9.709-3)

Question

Hello 
 i could not login: WebAdmin: invalid username or password 
 so i did a system_password_reset,via init=/bin/bash it seems ok, but after setting a new password, i still got WebAdmin: invalid username or password 
 so i did system_password_reset,via init=/bin/bash a second time but again no success, i still get: WebAdmin: invalid username or password 
 Version: 9.709-3 
 any help appreciated 
 Thanks

Amodin · Accepted Answer

I don't know for sure, but via SSH, I don't think that it gives you any indication that your password may not be strong enough, as they did some password complexity requirements for admin a while back. 
 
 Make sure you follow that in case it is enabled (mine is how the default is set). Follow that, change your password accordingly, then try it again.

markusw · Answer

I was able to reinstall and restore the system and i can login again 
 i'm interested, if someone has a similar experience and what the reason was 
 thanks

BAlfson · Answer

I felt like such an idiot when the Support engineer informed me that my user object required a one-time password to login to WebAdmin. Sure enough, I fired up the Sophos Authenticator on my iPhone and there was an entry for my customer. Added the code to my password and got right in 
 Facepalm! 
 Cheers - Bob

Amodin · Answer

Step 1: Restart the server. You can't get through this error and start all over again without restarting. 
 Step 2: Boot from USB. You'll need to load all the way to the installer, but don't start the installation yet. 
 Step 3: Open the shell: press ALT F2 before proceeding with anything else. This will open the shell where we run our command to remount. 
 Step 4: Reassemble the USB drive. The main command you're going to execute will be something like this. 
 Mount /dev/sdb1 /install 
 Step 5: Exit the shell safely. Press ALT+F1 to exit the shell 
 Step 6: Install. Run the installer.

Amodin · Answer

I would first try a reboot of your UTM after changing the password in that fashion, then try logging in again.

WebAdmin: invalid username or password, after apply system_password_reset (utm 9.709-3)

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