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WebAdmin: invalid username or password, after apply system_password_reset (utm 9.709-3)

Hello

i could not login: WebAdmin: invalid username or password

so i did a system_password_reset,via init=/bin/bash
it seems ok, but after setting a new password, i still got WebAdmin: invalid username or password

so i did system_password_reset,via init=/bin/bash a second time
but again no success, i still get: WebAdmin: invalid username or password

Version: 9.709-3

any help appreciated

Thanks



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  • Hallo Markus,

    I'm having a problem trying to login to a client's UTM also on 9.709-3.  Are you behind the UTM or trying to reach it from outside?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Bob,

    Are you trying to log into a client's UTM behind one yourself that has 9.710 on it by chance?

    OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
    (Former Sophos UTM Veteran, Former XG Rookie)

  • i'm trying to login from the internal subnet

  • I don't know for sure, but via SSH, I don't think that it gives you any indication that your password may not be strong enough, as they did some password complexity requirements for admin a while back.  

    Make sure you follow that in case it is enabled (mine is how the default is set).  Follow that, change your password accordingly, then try it again.

    OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
    (Former Sophos UTM Veteran, Former XG Rookie)

  • I'm opening a Support case for my issue.  My client onsite has no problems logging in as admin.  I asked him to change the password fror my account and try to login with my credentials - no go.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • I'm opening a Support case for my issue.  My client onsite has no problems logging in as admin.  I asked him to change the password fror my account and try to login with my credentials - no go.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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