Inquiries about the RMA replacement procedure.https://community.sophos.com/utm-firewall/f/hardware-installation-up2date-licensing/130318/inquiries-about-the-rma-replacement-procedureWe are going to replace the broken unit with a new unit. We will set the same firmware in advance, I&#39;m going to synchronize my new unit license. Then, we will ask if the existing broken unit license information is transferred to the new unit or if theen-USTelligent Community 12RE: Inquiries about the RMA replacement procedure.https://community.sophos.com/thread/478813?ContentTypeID=1Mon, 27 Sep 2021 05:27:17 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:e353cb9d-09f3-4be8-af99-bc41b6beea22FormerMember<p>Hi <a href="/members/kim-namjik">Kim NamJik</a>,</p> <p>Thank you for reaching out to Sophos Community.</p> <p>The faulty unit license will be transferred to the new unit. You&#39;ll receive an email from the Sophos RMA team with the license transfer steps. You may also reach out to <a href="http://support.sophos.com/support/" rel="noopener noreferrer" target="_blank">Sophos Customer care</a> team to help you with the license transfer.</p><div style="clear:both;"></div>