SG210 replacement HDD

RE: SG210 replacement HDD

FormerMember — Wed, 15 Sep 2021 04:33:53 GMT

Hi SRT1965,

Thank you for reaching out to Sophos Community.

Could you please send me a PM with your account name registered with Sophos and the serial number of both SG210s?

RE: SG210 replacement HDD

SRT1965 — Sun, 12 Sep 2021 23:32:30 GMT

Hi,

Thanks for the info as I did not realise that re warranty on a passive HA unit - great to know.

OK so I have now just factory reset and attached the retired SG210 as HA passive to the existing SG210 that is out at the branch which has a current active UTM licence.

So my understanding is that both units will be covered under warranty in the event of failure as long as we keep renewing the licence on the master. If this is the case then I am happy to leave them as is and just send one back under warranty if/when one fails.

RE: SG210 replacement HDD

BAlfson — Thu, 09 Sep 2021 19:26:57 GMT

Hi and welcome to the UTM Community!

If the unit is running a paid license, it is covered by the warranty. If you open the SG 210, you void the warranty, even without replacing the drive. If the 210 is a part of an HA setup, it is covered by the warranty because both units are running a paid license.

If you're not going to be using the unit with a paid license, then opening it isn't a problem. You might be interested in *Unofficial* Hardware Compatibility List (HCL), And searching here on SSD or googling site:community.sophos.com/utm-firewall SSD for others' experiences.

Cheers - Bob