RMA Procedure

Hi

Please, I need to claim for device return as the one I have is damaged by Lighting, but it validity is within the offered warranty !

Please advise as I can not access the link to create a new support case !

Juma

African Tehama Co. Ltd

Tanzania

Parents
  • Hi Juma,

    i am not a lawyer, but a damage by lightning is your own risk as owner of the device and never covered by any warranty. You could claim this with your insurance company.

    You would have to buy a new box, then.

    Mit freundlichem Gruß, Regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • Hi Juma,

    i am not a lawyer, but a damage by lightning is your own risk as owner of the device and never covered by any warranty. You could claim this with your insurance company.

    You would have to buy a new box, then.

    Mit freundlichem Gruß, Regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

Children
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