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red 15

My software company set up my Red15 for an offsite backup.

Today this began to happen, after over a month up and running.

After ~10-15 seconds the system light comes on and blinks for about 6 seconds before going solid green. The router light then blinks for about ~9-10 seconds before going solid green. Next the Internet light blinks green for ~15 seconds before it cuts out. This then re-prompts the Router light to blink for ~5 more seconds before going solid green again. The Internet then blinks green again for about ~3 seconds. After this the System light blinks red in conjunction with the Internet light blinking green and after 5 seconds the RED device reboots so it seems.

* copy and paste from an old description.  Could not find that the issue was answered for them, and case was locked /old

Also, this is my 3rd RED15 to do this.  The software company has been able to replace these units as defective, however, I cannot believe there would be this many defective with the same exact issue.



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Parents
  • Hi Melissa and welcome to the UTM Community!

    There were some versions of WebAdmin that killed connected REDs when an Up2Date was applied.  If your UTM isn't on 9.705, you will want to Up2Date to that ASAP.

    Cheers - Bob

    PS Normally, a RED 15 only has a one-year warranty, but Sophos has overlooked that because so many were killed by one of the two bad Up2Dates.  The newer SD RED 20 and 60 units have a 5 year warranty.

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Hi Melissa and welcome to the UTM Community!

    There were some versions of WebAdmin that killed connected REDs when an Up2Date was applied.  If your UTM isn't on 9.705, you will want to Up2Date to that ASAP.

    Cheers - Bob

    PS Normally, a RED 15 only has a one-year warranty, but Sophos has overlooked that because so many were killed by one of the two bad Up2Dates.  The newer SD RED 20 and 60 units have a 5 year warranty.

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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