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SG 330 Cluster does not show latest firmware to install

BerndFeist

Hello,

we are running a SG 330 Cluster and I noticed that the devices does not show newer firmware. 

What is the reason for this and how can I fix it?

What happens if I manually update the Cluster from 9.703-3  to 9.705?  Will the process be the same as "Update to latest firmware"?
Can this be done with skipping 9.704-2?

(I have 3 (non cluster) SG 135 in USA, Australia and Zürich which all show an Update Path to 9.705.)

Best regards,
BF



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    Did you configure central management on your UTM? Is this UTM managed by Sophos UTM manager? 

    Could you please provide the output of the following command from the CLI: df -kh 

    Also, provide up2date logs.

    Thanks,

Reply
  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    Did you configure central management on your UTM? Is this UTM managed by Sophos UTM manager? 

    Could you please provide the output of the following command from the CLI: df -kh 

    Also, provide up2date logs.

    Thanks,

Children
  • 0 in reply to FormerMember

    Hi,

    thanks for your reply.

    It is not managed by UTM Manger.

    <M> vpn2:/home/login # df -kh
    Filesystem Size Used Avail Use% Mounted on
    /dev/sda6 5.2G 3.3G 1.7G 66% /
    udev 5.9G 120K 5.9G 1% /dev
    tmpfs 5.9G 60K 5.9G 1% /dev/shm
    /dev/sda1 331M 16M 295M 5% /boot
    /dev/sda5 62G 8.6G 50G 15% /var/storage
    /dev/sda7 81G 39G 38G 51% /var/log
    /dev/sda8 3.5G 310M 3.0G 10% /tmp
    /dev 5.9G 120K 5.9G 1% /var/storage/chroot-clientlessvpn/dev
    tmpfs 5.9G 0 5.9G 0% /var/sec/chroot-httpd/dev/shm
    /dev 5.9G 120K 5.9G 1% /var/sec/chroot-openvpn/dev
    /dev 5.9G 120K 5.9G 1% /var/sec/chroot-ppp/dev
    /dev 5.9G 120K 5.9G 1% /var/sec/chroot-pppoe/dev
    /dev 5.9G 120K 5.9G 1% /var/sec/chroot-pptp/dev
    /dev 5.9G 120K 5.9G 1% /var/sec/chroot-pptpc/dev
    /dev 5.9G 120K 5.9G 1% /var/sec/chroot-restd/dev
    tmpfs 5.9G 0 5.9G 0% /var/storage/chroot-reverseproxy/dev/shm
    /opt/tmpfs 5.2G 3.3G 1.7G 66% /var/sec/chroot-httpd/opt/tmpfs
    /var/storage/chroot-smtp/spool 62G 8.6G 50G 15% /var/sec/chroot-httpd/var/spx/spool
    /var/storage/chroot-smtp/spx 62G 8.6G 50G 15% /var/sec/chroot-httpd/var/spx/public/images/spx
    /etc/nwd.d/route 5.2G 3.3G 1.7G 66% /var/sec/chroot-ipsec/etc/nwd.d/route
    tmpfs 5.9G 996K 5.9G 1% /var/storage/chroot-smtp/tmp/ram
    /var/storage 62G 8.6G 50G 15% /var/sec/chroot-snmp/var/storage
    /var/log 81G 39G 38G 51% /var/sec/chroot-snmp/var/log


    <M> vpn2:/var/log # tail -n 100 up2date.log
    2020:10:20-15:30:06 vpn2-1 audld[10110]: patch up2date possible
    2020:10:20-15:30:06 vpn2-1 audld[10110]: Using static update server list in HA mode
    2020:10:20-15:30:20 vpn2-1 audld[10110]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-15:30:20 vpn2-1 audld[10110]: Using static download server list in HA mode
    2020:10:20-15:45:01 vpn2-1 audld[24317]: running on HA master system or cluster node
    2020:10:20-15:45:01 vpn2-1 audld[24317]: Starting Up2Date Package Downloader
    2020:10:20-15:45:05 vpn2-1 audld[24317]: patch up2date possible
    2020:10:20-15:45:05 vpn2-1 audld[24317]: Using static update server list in HA mode
    2020:10:20-15:45:25 vpn2-1 audld[24317]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-15:45:25 vpn2-1 audld[24317]: Using static download server list in HA mode
    2020:10:20-16:00:02 vpn2-1 audld[4999]: running on HA master system or cluster node
    2020:10:20-16:00:02 vpn2-1 audld[4999]: Starting Up2Date Package Downloader
    2020:10:20-16:00:06 vpn2-1 audld[4999]: patch up2date possible
    2020:10:20-16:00:06 vpn2-1 audld[4999]: Using static update server list in HA mode
    2020:10:20-16:00:29 vpn2-1 audld[4999]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-16:00:29 vpn2-1 audld[4999]: Using static download server list in HA mode
    2020:10:20-16:15:01 vpn2-1 audld[18703]: running on HA master system or cluster node
    2020:10:20-16:15:01 vpn2-1 audld[18703]: Starting Up2Date Package Downloader
    2020:10:20-16:15:05 vpn2-1 audld[18703]: patch up2date possible
    2020:10:20-16:15:05 vpn2-1 audld[18703]: Using static update server list in HA mode
    2020:10:20-16:15:26 vpn2-1 audld[18703]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-16:15:26 vpn2-1 audld[18703]: Using static download server list in HA mode
    2020:10:20-16:30:02 vpn2-1 audld[31993]: running on HA master system or cluster node
    2020:10:20-16:30:02 vpn2-1 audld[31993]: Starting Up2Date Package Downloader
    2020:10:20-16:30:06 vpn2-1 audld[31993]: patch up2date possible
    2020:10:20-16:30:06 vpn2-1 audld[31993]: Using static update server list in HA mode
    2020:10:20-16:30:31 vpn2-1 audld[31993]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-16:30:31 vpn2-1 audld[31993]: Using static download server list in HA mode
    2020:10:20-16:45:02 vpn2-1 audld[12268]: running on HA master system or cluster node
    2020:10:20-16:45:02 vpn2-1 audld[12268]: Starting Up2Date Package Downloader
    2020:10:20-16:45:06 vpn2-1 audld[12268]: patch up2date possible
    2020:10:20-16:45:06 vpn2-1 audld[12268]: Using static update server list in HA mode
    2020:10:20-16:45:32 vpn2-1 audld[12268]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-16:45:32 vpn2-1 audld[12268]: Using static download server list in HA mode
    2020:10:20-17:00:01 vpn2-1 audld[25278]: running on HA master system or cluster node
    2020:10:20-17:00:01 vpn2-1 audld[25278]: Starting Up2Date Package Downloader
    2020:10:20-17:00:05 vpn2-1 audld[25278]: patch up2date possible
    2020:10:20-17:00:05 vpn2-1 audld[25278]: Using static update server list in HA mode
    2020:10:20-17:00:21 vpn2-1 audld[25278]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-17:00:21 vpn2-1 audld[25278]: Using static download server list in HA mode
    2020:10:20-17:15:01 vpn2-1 audld[5376]: running on HA master system or cluster node
    2020:10:20-17:15:01 vpn2-1 audld[5376]: Starting Up2Date Package Downloader
    2020:10:20-17:15:05 vpn2-1 audld[5376]: patch up2date possible
    2020:10:20-17:15:05 vpn2-1 audld[5376]: Using static update server list in HA mode
    2020:10:20-17:15:39 vpn2-1 audld[5376]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-17:15:39 vpn2-1 audld[5376]: Using static download server list in HA mode
    2020:10:20-17:30:01 vpn2-1 audld[18336]: running on HA master system or cluster node
    2020:10:20-17:30:01 vpn2-1 audld[18336]: Starting Up2Date Package Downloader
    2020:10:20-17:30:05 vpn2-1 audld[18336]: patch up2date possible
    2020:10:20-17:30:05 vpn2-1 audld[18336]: Using static update server list in HA mode
    2020:10:20-17:30:30 vpn2-1 audld[18336]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-17:30:30 vpn2-1 audld[18336]: Using static download server list in HA mode
    2020:10:20-17:45:02 vpn2-1 audld[31536]: running on HA master system or cluster node
    2020:10:20-17:45:02 vpn2-1 audld[31536]: Starting Up2Date Package Downloader
    2020:10:20-17:45:06 vpn2-1 audld[31536]: patch up2date possible
    2020:10:20-17:45:06 vpn2-1 audld[31536]: Using static update server list in HA mode
    2020:10:20-17:45:21 vpn2-1 audld[31536]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-17:45:21 vpn2-1 audld[31536]: Using static download server list in HA mode
    2020:10:20-18:00:02 vpn2-1 audld[12210]: running on HA master system or cluster node
    2020:10:20-18:00:02 vpn2-1 audld[12210]: Starting Up2Date Package Downloader
    2020:10:20-18:00:07 vpn2-1 audld[12210]: patch up2date possible
    2020:10:20-18:00:07 vpn2-1 audld[12210]: Using static update server list in HA mode
    2020:10:20-18:00:30 vpn2-1 audld[12210]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-18:00:30 vpn2-1 audld[12210]: Using static download server list in HA mode
    2020:10:20-18:15:02 vpn2-1 audld[26672]: running on HA master system or cluster node
    2020:10:20-18:15:02 vpn2-1 audld[26672]: Starting Up2Date Package Downloader
    2020:10:20-18:15:06 vpn2-1 audld[26672]: patch up2date possible
    2020:10:20-18:15:06 vpn2-1 audld[26672]: Using static update server list in HA mode
    2020:10:20-18:15:32 vpn2-1 audld[26672]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-18:15:32 vpn2-1 audld[26672]: Using static download server list in HA mode
    2020:10:20-18:30:01 vpn2-1 audld[7542]: running on HA master system or cluster node
    2020:10:20-18:30:01 vpn2-1 audld[7542]: Starting Up2Date Package Downloader
    2020:10:20-18:30:05 vpn2-1 audld[7542]: patch up2date possible
    2020:10:20-18:30:05 vpn2-1 audld[7542]: Using static update server list in HA mode
    2020:10:20-18:30:33 vpn2-1 audld[7542]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-18:30:33 vpn2-1 audld[7542]: Using static download server list in HA mode
    2020:10:20-18:45:01 vpn2-1 audld[20625]: running on HA master system or cluster node
    2020:10:20-18:45:01 vpn2-1 audld[20625]: Starting Up2Date Package Downloader
    2020:10:20-18:45:05 vpn2-1 audld[20625]: patch up2date possible
    2020:10:20-18:45:05 vpn2-1 audld[20625]: Using static update server list in HA mode
    2020:10:20-18:45:35 vpn2-1 audld[20625]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-18:45:35 vpn2-1 audld[20625]: Using static download server list in HA mode
    2020:10:20-19:00:02 vpn2-1 audld[31835]: running on HA master system or cluster node
    2020:10:20-19:00:02 vpn2-1 audld[31835]: Starting Up2Date Package Downloader
    2020:10:20-19:00:06 vpn2-1 audld[31835]: patch up2date possible
    2020:10:20-19:00:06 vpn2-1 audld[31835]: Using static update server list in HA mode
    2020:10:20-19:00:35 vpn2-1 audld[31835]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-19:00:35 vpn2-1 audld[31835]: Using static download server list in HA mode
    2020:10:20-19:15:02 vpn2-1 audld[11593]: running on HA master system or cluster node
    2020:10:20-19:15:02 vpn2-1 audld[11593]: Starting Up2Date Package Downloader
    2020:10:20-19:15:06 vpn2-1 audld[11593]: patch up2date possible
    2020:10:20-19:15:06 vpn2-1 audld[11593]: Using static update server list in HA mode
    2020:10:20-19:15:20 vpn2-1 audld[11593]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-19:15:20 vpn2-1 audld[11593]: Using static download server list in HA mode
    2020:10:20-19:30:02 vpn2-1 audld[23355]: running on HA master system or cluster node
    2020:10:20-19:30:02 vpn2-1 audld[23355]: Starting Up2Date Package Downloader
    2020:10:20-19:30:06 vpn2-1 audld[23355]: patch up2date possible
    2020:10:20-19:30:07 vpn2-1 audld[23355]: Using static update server list in HA mode
    2020:10:20-19:30:24 vpn2-1 audld[23355]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:10:20-19:30:24 vpn2-1 audld[23355]: Using static download server list in HA mode

  • 0 in reply to BerndFeist

    Hello there,

    What do you have configured under Management >> Up2date >> Configuration >> Firmware Download Interval??

    Do you see up2dates already downloaded if you run 

    ls -lh /var/up2date/sys

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos

    Sombebody suggested to change the download interval from 15 minutes to 24 hours and back to 15 minutes. This solved the problem.

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