Automatic BackUp IS NOT WORKING

Do you have a internal mail server or external mail server?

Hi Sir Oldeda,

Good Day

We dont have any onpremise Email Server.  Our Email was hosted by Google

So how can I forward configuration from UTM to our valid email.

Thank you

You can see the SMTP logfile if there is any rejection from google servers.

Open live log of SMTP, then send the backup (do not wait one week or custom period)

Maye you see the error in this way

Hi Sir Oldeda,

Good Day

Here is the live logs under Sophos UTM after resending of Backup config to Support Email.

Thank you

What I see, your ISP is blocking port 25. (SMTP)

In this case you have to configure "SMTP upstream host" and configure a valid email, login and port for UTM. This is under "Notifications" section.

Or ask your ISP to unblock outgoing port 25 (always if you have static wan IP,  you cant contact google servers with Dynamic IP)

In this case you have to configure "SMTP upstream host" and configure a valid email, login and port for UTM. This is under "Notifications" section.

Or ask your ISP to unblock outgoing port 25 (always if you have static wan IP,  you cant contact google servers with Dynamic IP)

Here's a trick that a customer tried and it works perfectly.

Cheers  - Bob

Hi Sir Balfson and Oldeda,

Good Day

I just found out this configurations under our Sophos UTM > Notification..
Is there something wrong with this Config?

Thank you

Hi Sir Balfson,

Good Day

I already tried your suggested configurations BUT still we ain't received anything  from UTM

Thank you

Bob suggestion should work.

Go to your google account and review access because google blocks it. After that put a wrong password to your webadmin interface to see whats happen

After I tested for notification, in SMTP Log i saw this:
relay=smtp.gmail.com[64.233.184.109]:587, delay=3.4, delays=0.75/0.78/1.8/0, dsn=4.7.14, status=deferred (SASL authentication failed; server smtp.gmail.com[64.233.184.109] said: 534-5.7.14

Resolved:

Sign to your Google account and click the links below

Hi Sir Oldeda,

Good Day

I already followed your configurations but sadly STILL NO Backup configurations was send to us.
Thank you

What about "Notifications"

If the procedure is correct, the notifications will be visible to your inbox.

Put a wrong username in webaddmin to test it.

Hi Sir Oldeda,

Good Day

Is the webadmin to change is this option?

Or this one?

Thank you

In the first screen, if you put a wrong username you should get an email notifications in gmail account