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Updating to 9.506 - Broke HA cluster

Hi all,

On Friday I patched our Sophos UTM cluster to 9.506 and found that the cluster is broken unless the passive node is switched off. The VM's are on the same ESX host and I have checked that they both have Virtual mac setting set to 0. Has anyone noticed this also and have a work around?

Cheers

Anthony

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0 Karlos over 6 years ago

Hi Anth lior me & sfue

Have any of you created a ticket with the Support team? If you have, please provide case numbers so I can follow-up. If not, please create a ticket and provide me with the case number so we can have possible bug reported to our development team.

Thanks,
Karlos

Karlos
Community Support Engineer | Sophos Technical Support
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+1 pawl33 over 6 years ago in reply to Karlos

Same issue here. Both Nodes use the same MAC Address, which they did not in Version 9.406 (for example). Virtual MAC Feature is disabled.

Ich opened a Ticket and added further Information to it: Case 7816322
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0 Florian Brandl over 6 years ago in reply to pawl33

Many thanks for opening a ticket, Patrick. I've got the same issue at my homelab UTM-HA-Cluster on VMware vSphere 6.5.

Unfortunately I have only standard-support at two Hardware HA-Clusters (2x SG310 and 2x SG230) at work :-(.

I hope it's, only a "small" issue easy to fix for the technical Team.

BR,

Florian
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0 Florian Brandl over 6 years ago in reply to pawl33

Many thanks for opening a ticket, Patrick. I've got the same issue at my homelab UTM-HA-Cluster on VMware vSphere 6.5.

Unfortunately I have only standard-support at two Hardware HA-Clusters (2x SG310 and 2x SG230) at work :-(.

I hope it's, only a "small" issue easy to fix for the technical Team.

BR,

Florian
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0 Karlos over 6 years ago in reply to Florian Brandl

Just as an update. The issue has been deemed a bug on v9.506 and assigned BUG-ID: NUTM-9405.

Our team is actively investigating but there is no resolution date set as of yet. You may call in or chat with our Support team at any time for a follow-up on the progress using the ID provided above.

Thanks,
Karlos

Karlos
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0 BAlfson over 6 years ago in reply to Karlos

Karlos, do we know that the bug does not affect appliances?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
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Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Karlos over 6 years ago in reply to BAlfson

Hey Bob,

Correct. This bug on v9.506 does not affect hardware HA clusters.

Cheers,

Karlos

Karlos
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0 Karlos over 6 years ago in reply to Karlos

I have also reached out to our Development team assigned to this BUG for confirmation. I will let you know once I've received a response.

Cheers,
Karlos

Karlos
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0 Florian Brandl over 6 years ago in reply to Karlos

Hi Karlos,

many thanks for your fast response concerning the bug - and that is not affecting Hardware-HA-Clusters.

BR,
Florian
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