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[7.201] End User Portal not accessable

Hi

i'am not able to access my end user portal.
All Users are allowed, Network is set to "Any" and the port is 443.

But there is no response of the asg.

Any ideas?

Daniel Heinze

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0 Schroeder over 15 years ago

Allow it in the packetfilter, because sometimes the automatic Packetfilter rule isn't working.

Greets

Schroeder
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0 dschmidl over 15 years ago

Please also check your SSL VPN settings, since they run usually on the same port. You can change the SSL port to UDP, should work.

Best.
Dominic
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0 DHeinze over 15 years ago in reply to Schroeder

Allow it in the packetfilter, because sometimes the automatic Packetfilter rule isn't working.

Greets

Schroeder

same problem, wont´t work

Please also check your SSL VPN settings, since they run usually on the same port. You can change the SSL port to UDP, should work.

Best.
Dominic

port is set to 4443
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0 BrucekConvergent over 15 years ago in reply to DHeinze

I believe that port number is reserved for the Astaro ACC protocol... try another port, like 2443, etc.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

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Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 DHeinze over 15 years ago in reply to BrucekConvergent

no thats not correct, the port is:

Astaro Command Center (ACC) TCP 1:65535 → 4433
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0 BrucekConvergent over 15 years ago in reply to DHeinze

My mistake...

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 LewisRosenthal over 15 years ago in reply to DHeinze

FWIW, I typically configure the portal for 2443, SSL VPN for 5443, and the admin interface for 1443. This leaves the "standard" SSL port available for a web server running HTTPS on 443.

To troubleshoot the issue, from inside the network, try accessing the private interface IP of the Astaro on the configured port. If that works, then you are pretty much assured that you have a packet filter rule or a NAT rule which is breaking access from the public interface.

GL
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0 DHeinze over 15 years ago in reply to LewisRosenthal

Hello agian,

i tested your configured with these port.
but i' am not able to access to the portal from inside or outside.

any idears?

Daniel Heinze
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0 LewisRosenthal over 15 years ago in reply to DHeinze

i' am not able to access to the portal from inside or outside.

Does this mean that you cannot access the PRIVATE IP on the portal port from inside the network or you can't access the PUBLIC IP on the portal port from inside?

How long ago did you last restart the Astaro box itself?
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0 DHeinze over 15 years ago in reply to LewisRosenthal

Hi!

Yes i cannot access the Portal on the Privat IP from inside.
And i cant´t access the Portal on the public IP from outside.

Restart ist 2 weeks ago, fw upgrade 7.201
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