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Could not open some of the websites without web proxy

Administrator User484

Hi.

I'm recently failed to open some of the websites when behind the firewall, but when I set the web proxy on the computer to the firewall, it worked. The links are valid and normal I believe, like,

rupress.org/.../Epigenetic-and-transcriptional-control-of

I couldn't even install Sophos Intercept X with SophosSetup.exe last night. I checked the log and it couldn't access the Sophos website for downloading the installation files.

What I tried,

1. setting an empty firewall rules without adding any polices and allowing all connections

2. adding the domains to exception list

3. stopping the SSL scan

But nothing worked. It affects only the LAN but not the connections through VPN.



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  • FormerMember
    0 FormerMember

    Hi, Thanks for reaching out to Sophos Community.

    Which operation mode have you set the web filter? If the default web filter or the web filter profile is set to use the Standard Mode then it can have issues without using a UTM as a direct proxy from the End machine's proxy settings.

    Also, You can check Live logs from the GUI for Web-Filtering or check the log file (/var/log/http.log) by doing 'grep' on the source IP

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  • FormerMember
    0 FormerMember

    Hi, Thanks for reaching out to Sophos Community.

    Which operation mode have you set the web filter? If the default web filter or the web filter profile is set to use the Standard Mode then it can have issues without using a UTM as a direct proxy from the End machine's proxy settings.

    Also, You can check Live logs from the GUI for Web-Filtering or check the log file (/var/log/http.log) by doing 'grep' on the source IP

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