User Portal not working with alternate port

RE: User Portal not working with alternate port

BAlfson — Sun, 28 Oct 2018 11:38:19 GMT

Hi Nolan and welcome to the UTM Community!

Glad you got that sorted out, but a coupla comments...

The firewall in UTM is very robust, so I always use a wide-open AWS security group.

One should always start UTM problem solving with the approach suggested by #1 in Rulz. Had you done that, you would have known immediately that 8443 wasn't blocked in the UTM.

Cheers - Bob

RE: User Portal not working with alternate port

Nolan Brassard — Fri, 26 Oct 2018 08:18:36 GMT

I found it and it was for sure user error. I realized this morning the AWS security group protecting the Sophos EC2 was only allowing a few ports access. 8443 was not one of those allowed ports. Simply adding the port resolved my issue.

Thank you for your help.

RE: User Portal not working with alternate port

Jason Klein — Thu, 25 Oct 2018 14:44:11 GMT

Hi,

im sorry you were right idk how that Port Number came to my mind guess its late night now hehe. I compared my config to yours its exactly the same i have no additional rules or something. Only difference is another Port number at my side.

Have to think about it..

Regards

Jason

RE: User Portal not working with alternate port

Nolan Brassard — Thu, 25 Oct 2018 14:34:15 GMT

Hi Jason,

It appears to me that it uses the 443 SSL port unless specified. I've changed it to 8443 instead of 443 since 443 is reserved for my application servers. I enabled the portal, changed the port to 8443, visited the page in a browser and it eventually times out. See images.

RE: User Portal not working with alternate port

Jason Klein — Thu, 25 Oct 2018 14:07:32 GMT

Hey Nolan,

im little bit confused. User Portal is accessed via IP:Port if you change the Port just change it at the bottom of the user Portal Setup Page?

If im not getting your point please correct me.

Regards

Jason