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Cannot obtain WAN connection on UTM using Virgin Media Modem Mode?

Shazad Amin

Hi there, 

Very new to Sophos, have been trying to setup Sophos UTM with a Virgin Media Router (hitron business hub) in modem mode, coming from using Untangle.

Running the setup wizard see's both NICs on a Dell Optiplex 980, internal lan configures fine to 192.168.1.1 with DHCP. The wizard then allows the 2nd NIC to be allocated for WAN, Standard Ethernet Port and Dynamic DHCP.

When the setup completes, all I can see and access is the LAN Nic Internal, under what should be the WAN Nic it states unused 

Please could someone kindly advise if I am missing step post wizard setup?

Thank you 

 

Shaz



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    It's unrelated to your question, Shaz, but you need to change the range on your DHCP server.  The range should not overlap with any fixed IPs that are assigned in the UTM or on internal devices.

    Let's see if we can find a clue in the logs:

    1. Disable the WAN interface.
    2. Start the Configuration daemon Live Log.
    3. After the log starts to show lines, enable the WAN interface.
    4. Find the line that contains "External (Address)" and show us that line with the next 20.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0

    It's unrelated to your question, Shaz, but you need to change the range on your DHCP server.  The range should not overlap with any fixed IPs that are assigned in the UTM or on internal devices.

    Let's see if we can find a clue in the logs:

    1. Disable the WAN interface.
    2. Start the Configuration daemon Live Log.
    3. After the log starts to show lines, enable the WAN interface.
    4. Find the line that contains "External (Address)" and show us that line with the next 20.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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