Dear Testers and Customers,
As part of the launch activities for UTM9, we were adding server capacity to the LiveConnect service over the weekend of 14./15. July.
Due to a human error during that process, we lost an database instance that held up-to-date information on connected UTM devices. This resulted in an outage of the service lasting until around 2AM CEST on Monday morning, while we were reconstructing the database.
As a consequence of us not having the latest copy of the lost data, there is the small possibility that you have to Reset the installer registration token and download a new copy of the installer. You can find the button to reset the token on the Endpoint Protection->Computer Management->Advanced page. We believe that only a single-digit number of UTM devices is affected by this problem.
If you still experience other problems with LiveConnect as of now, please post in this thread.
Sorry for the inconvenience,
/tom kistner
