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Issue with Sophos Endpoint Security and Control UTM and centralized settings (reference to astaro.org)

Hello together,

I'm referring to my threat on astaro.org about an issue with Sophos Endpoint Security and Control UTM and centralized settings (https://www.astaro.org/gateway-products/endpoint-protection-antivirus-device-control/59984-issue-sophos-endpoint-security-control-utm-centralized-settings.html):

"The strange thing is the UTM is showing the clients as online and compliant (Status OK). And the clients get their pattern updates. The logs don't show any connection issues.

But what is the reason for not greying out the centralized settings of the UTM on the clients? The settings from the UTM are replicated but can be changed on the clients. Normally, you can't see or change the settings."

Thanks to I could repair my clients without reinstalling Sophos Endpoint Security and Control by

  1. Deactivating Tamper Protection on the UTM
  2. Restarting the MCS-related services on the client
  3. Updating Sophos Endpoint Security and Control
  4. The centralized settings should be greyed out in the client Settings
  5. Activating Tamper Protection on the UTM
  6. Restarting the MCS-related services on the client
  7. Updating Sophos Endpoint Security and Control
  8. The centralized settings should be greyed out in the client Settings
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