Voucher Customization

Hello BETA testers,

we are still struggling with certain PDF types with our Voucher customization feature. Therefore we would like to ask you to generate Vouchers and test them.

Please fill out the form and upload the PDF in case a failure occured, so we can fix it and generate a knowledge base article with supported programs and tools.

Programs which work with 9.190

LibreOffice 3.5

Inkscape 0.48

Adobe InDesign CS6

Microsoft® Word® 2010

Microsoft® Word® 2013

Microsoft® PowerPoint® 2010

Microsoft® PowerPoint® 2013

LibreOffice 4.0

LibreOffice 4.1

Template for copying/pasting:

UTM Version:

Program or tool and version you used to generate the PDF:

Status: [Working | NOT Working]

0 treskaan over 10 years ago

Here an example:

UTM Version: 9.180-21

Program or tool and version you used to generate the PDF: LibreOffice 3.5.7.2
Program or tool and version you used to generate the PDF: Inkscape 0.48

Status: Working
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0 Tinkerbell over 10 years ago in reply to treskaan

Hi there,

We are currently tracking Voucher Customization issues in the Mantis ID #29737. Related posts:

https://community.sophos.com/products/unified-threat-management/astaroorg/f/81/t/65270
https://community.sophos.com/products/unified-threat-management/astaroorg/f/81/t/65372

Other open related thread:

https://community.sophos.com/products/unified-threat-management/astaroorg/f/81/t/65336

Please post your related problems for this feature is this sticky.

Best regards,
Bianca
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0 apijnappels over 10 years ago

UTM Version: 9.185-3

Program or tool and version you used to generate the PDF: LibreOffice 4.1.3.2

Status: Partly Working

The PDF gets accepted and everything but gets translated to the correct values. In stead of a QR-code I just see .
When I restore default, the QR-code image does get printed on the vouchers.

Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

voucher-template-libreoffice3.zip
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0 SimonWissinger over 10 years ago

UTM Version: Release 9.186-1

Program or tool and version you used to generate the PDF: MS Word 2010

Status: NOT Working, Uploaded file QR.pdf is no suitable PDF template

QR.zip
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0 treskaan over 10 years ago

Hi qawa,
thanks for reporting. Word 2010 support will come with 9.190, but you should replace the "$" with a "?" for the QR code.
Greetings,
Andreas
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0 apijnappels over 10 years ago

UTM Version: 9.190-7

Program or tool and version you used to generate the PDF: LibreOffice 4.1.3.2

Status: Partly Working

Just installed 9.190 and see that the QR-code is now also printed.
Still used my previous Libreoffice created document.

I now wanted to change this a bit, so the variables would be printed in bold text, but when making these texts bold and saving as a PDF, only some of the characters are still showing on the vouchers while others are completely gone.

Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.
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0 reinerh over 10 years ago

@ apijnappels:
If you use a different font (or a different version of a font, like a bold one), you have to make sure the characters for the replaced variables are available in the PDF document. To enforce this, you can embed a string in the other font in your document.
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0 apijnappels over 10 years ago in reply to reinerh

@ apijnappels:
If you use a different font (or a different version of a font, like a bold one), you have to make sure the characters for the replaced variables are available in the PDF document. To enforce this, you can embed a string in the other font in your document.

@reinerh: This does show the missing characters however it also shows the whole string whereas this was hidden before.

Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.
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0 reinerh over 10 years ago

@apijnappels: This is interesting, can you please upload your PDF template where the string is not removed?
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0 apijnappels over 10 years ago

Here it is.
Tried some different things like just adding a second line exactly the same as the first but with everything bold, but that does the same.

Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

voucher-template-v3.zip
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