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ACC 2.200 Up2date crashes unit

BrucekConvergent
The 2.200 up2date automatically downloaded to my ACC installation, and I installed it.  The up2date failed; I got a notification email:

Firmware Up2Date installation failed: Errors during the package installation, installation failed (10) Please check the up2date log file for detailed information. 

I checked the up2date log... this looks like the key part:

 Error during phase 5 (command: 'sh -c exec /var/up2date//sys-install/u2d-sys-2.200/./update2200prestart' failed)
2010:07:23-10:36:29 myacc auisys[4789]: 
2010:07:23-10:36:29 myacc auisys[4789]:  1. Internal::Systemstep::real_installation:2428() auisys.pl
2010:07:23-10:36:29 myacc auisys[4789]:  2. main:[:P]erform_work:1030() auisys.pl
2010:07:23-10:36:29 myacc auisys[4789]:  3. main::auisys_prepare_and_work:554() auisys.pl
2010:07:23-10:36:29 myacc auisys[4789]:  4. main::top-level:35() auisys.pl
2010:07:23-10:36:29 myacc auisys[4789]: |=========================================================================
2010:07:23-10:36:29 myacc auisys[4789]: Error details:
2010:07:23-10:36:29 myacc auisys[4789]:  (stdout):$VAR1 = [
2010:07:23-10:36:29 myacc auisys[4789]:           'INFO: Redirecting output to /tmp/acc-upgrade-23072010103116.log
2010:07:23-10:36:29 myacc auisys[4789]: '
2010:07:23-10:36:29 myacc auisys[4789]:         ];
2010:07:23-10:36:29 myacc auisys[4789]:  (stderr):$VAR1 = [];
2010:07:23-10:36:29 myacc auisys[4789]: 
2010:07:23-10:36:29 myacc auisys[4789]:  1. Internal::Systemstep::real_installation:2429() auisys.pl
2010:07:23-10:36:29 myacc auisys[4789]:  2. main:[:P]erform_work:1030() auisys.pl
2010:07:23-10:36:29 myacc auisys[4789]:  3. main::auisys_prepare_and_work:554() auisys.pl
2010:07:23-10:36:29 myacc auisys[4789]:  4. main::top-level:35() auisys.pl
2010:07:23-10:36:46 myacc auisys[4789]: |=========================================================================



I then went and check the /tmp/acc-upgrade logfile as indicated in the up2date logfile above (I did not reboot yet) ... the logfile was totally empty, no data.

ACC is now broken.  I'm going to have to reinstall 2.100 and restore my last backup.
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  • 0
    Just an update... I opted to download the 2.200 iso .. I installed it and restored my 2.100 backup, it's back up now.  It is chewing a ton of CPU, but I think that's postgres building reporting dbs (seems like it took a long time to settle down after the 2.100 install some time ago to, so I'm not worrying).

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0
    Just an update... I opted to download the 2.200 iso .. I installed it and restored my 2.100 backup, it's back up now.  It is chewing a ton of CPU, but I think that's postgres building reporting dbs (seems like it took a long time to settle down after the 2.100 install some time ago to, so I'm not worrying).

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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