Please tell me if the shared mailbox is supported for the Android or iOS Sophos Email app for Sophos Mobile. We are using Standalone EAS Proxy and on-prem Microsoft Exchange server 2016. How to configure it correctly, because when sending email from the…

We're exploring the use of the Microsoft Outlook App for email on our devices. I'm finding 2 issues with doing this. 1 - I realize I can add a custom config to the play store for this app, and I've tried that. Seemed to work in that some of the fields…

Hi there, we see a strange behaviour on our Android smartphones using work profiles: I take a photo on the phone photo is stored in my private area I open my gallery app in my private area I pick the photo and share it with my Gmail app in…

Hello everyone, i'm currenty testing the Container solution for our Company. I added the Container Policy to the Secure Mail App, now im getting the error "A server error has occurred. The server certificate is classified as untrusted. (SUP302)."…

Hello, im trying to create a new default signature for the work E-Mail Container. In the signature the full name of the user should be displayed, if i use the variable %_USERNAME_% it only gets me the Exchangename (like 012345). I dont know…

Hi, Just read this morning that the Sophos Secure Email App is being withdrawn from the Apple App Store in Dec 2023 and support for the app is being retired at the same time. Being a long time user of the above app and Containerized Policies, what…

I've been asked by one of our users, why can't I reply to all on the Sophos Secure Email App? I've checked Sophos Central Mobile Policies, but can't seem to see where this would be blocked. User claims he could do it before, has it been removed? …

Hello everyone, we need to add shared Mailboxes to the Sophos Secure E-Mail Client for certain users who have full access to those shared mailboxes. Unfortunately I can only find the "normal" way to add an Account in the Sophos Secure Mail app.…

Hallo, wir testen gerade Sophos Mobile als MDR Lösung. Ein iOS-Gerät habe ich schon hinzugefügt und der Rollout von Apps hat soweit auch funktioniert. Aber wenn ich die Sophos Email öffne kommt nur die Meldung "Die App hat keine Sophos-Container-Richtlinie…

Buen día. Soy nuevo en este tema de Sophos Mobile, espero me puedan ayudar. En mi empresa tenemos la mayoria de dispositivos enrolados con una cuenta de correo con el dominio proncipal y estos equipo pueden ingresar a su correo en gmail de forma correcta…

Hello all, I have been using Sophos EAS on premise for a few years now to allow employees to use Sophos Secure Mail. The last few years I have not encountered any problems when renewing my certificate in the EAS proxy as well as on Exchange. Since the…

Hello - Asking the community to see if anyone else is having this issue too. It seems like when some of our Android devices have an OS update, mail sync gets messed up and just doesn't sync anymore. We have Exchange 2013, and still are on Mobile on…

Hello everyone, when i try to configure Sophos Secure Mail on iOS, the app displays "The app did not recived an Sohpos-Container-Policy.". Is it possible to resolve the problem and how? Thanks for your help!

Hi Together, to deny access to unmanaged devices we need to change the EAS proxy to Powershell. This article describes how to setup: Set up email access control through PowerShell - Sophos Mobile There are only a few steps to connect. The EAS Proxy…

Good Evening, We are currently deploying the Sophos Mobile email / Secure Workspace app via the EAS proxy. Now we want to move very quickly to the Outlook email app. But: is it possible to also configure Outlook via the EAS proxy? Is there a guide on…

Hi again Sophos Community, Some further questions regarding Sophos Secure Email on iOS. I found all the standard functions working except one - It seems I am unable to create folders. I can only view the folders and subfolders and their contents…

Hi, We are using Sophos Central Mobile Advanced. In the following policy: Work email (iOS Sophos container policy) - For "Standard Signature" it seems the limit is 100 characters. Is it possible to set a longer signature somehow? Furthermore, is…

Hello Sophos Community, I have user that can not open new/existing emails on her Iphone. She is reporting that it keeps spinning and would loud the email. Her phone is compliant on admin side with no issue. Please help any suggestion is greatly…

Is it possible to disable screenshots in ca container policy like for the Secure Email on IOS? We have BYOD and I'd prefer to not remove screenshotting entirely on a user's phone.

Good morning, is there a way to use the apple penicl on iPad with the sophos secure email client on iPad OS? Current Setup is an unsupervised device with sophos contrainer apps. The apple pencil will not function in the sophos secure email application…

Guten Tag, einmal das Szenario: Wir setzen fast ausschließlich Android Geräte ein - vorzugsweise Samsungs S-Serie. Aktuell verwenden wir auf den Geräten zum senden und Empfangen von E-Mails die App Secure E-Mail. Leider ist diese App oft nicht…

hi all, in Secure email (used on Ios device) we would like to authorize only attachments from device photos and Sophos Workspace. But we would like to prevent attachments from other locations like IOS local storage/folders. Any idea on how to implement…

Hello, I am sure something like this has been asked before, but I just wanted to see if anyone could help or advise. Just like there is a Work Profile for Android devices, is there something similar or the same for iOS devices at all? I would like…

Hallo und grüße an alle da draußen, ich habe folgendes Problem mit der Sophos Sercure Email. Anhänge werden in der App angezeigt aber dies sind dann nicht aufrufbar. Wir haben iOs 14.8 und iOs 15.0 im Einsatz. Benutzer Secure Mail Version 8.40.2…

Hello Everyone, we recently face an issue, which costs us alot of time and nerves and I can not really find a fix or the cause of the problem. I hope that someone in the community might have already faced the issue and knows a fix. When a user…