Hey Community, New versions of Sophos Secure Workspace for Android and iOS have been released and are available now in their respective App Stores. The new android app version is 8.1.2592 and the new client version for iOS is 8.1.0.174 as of May 14th…

Hi, My question - how to remove Android SystemApp or disabling SystemApp scanning from Sophos Mobile Security? SMS has detected Threat (Andr/Gedma-A, app name com.mediatek.smsreg) on Lenovo A7600-H (Android 4.4.2) Tablet. These steps was done: …

Helo, I done some stupid thing; - I changed restriction policy on Sophos Mobile Central for Android "Allow settings changes" to NO then - I turned off WLAN and Mobil Data on my Samsung Android mobile phone Now I have a Problem, I can not eather…

I have a list of call blocking set up in Mobile. I am having a few numbers get through the call blocking list that I have tried to setup different ways but doesn't seem to catch them and block it. I believe the person's calling know this sometimes gets…

TLDR: Please post on the Google Play store page ( https://play.google.com/store/apps/details?id=com.sophos.smsec ) and have any and all responses you have automated or make manually direct people to your http://community.sophos.com to get support/feedback…

Hi I'm using MDM version 8 (cloud ) and am trying to create an enrollment task bundle for Android For Work, I think I've completed the steps needed, but every time I go to enroll a device the specific bundle isn't there. Have I done something wrong…

Good morning, I am currently managing 8 Samsung LTE tablet with Sophos Mobile control. For two devices, after normal enrolling through QR Code scan and profile application from the managing portal, I have made something wrong; they are displayed as…

I am trying to unsubscribe some email on my android device. And, I am using the mailbox of Rackspace mail support account. When I tap to unsubscribe then it displays to me that "you're not authorized person to unsubscribe" and sometimes shows unable to…

Hi i am new to here. I dont know about sophos. I would like to know abouot Sophos. How much effective the Sophos is help android Mobile security?

Hi, I have question about how to remove Google account on Sophos Mobile Control enrolled devices. When i go to accounts (Device Settings) and try to remove Google account I get an error message somethig like this "Administrator do not allow to do this…

Hi, Sophos has detected two "low reputation apps " but when I press "delete" button, I get message saying unable to delete. I have been getting infuriating full-screen ads which butt in when I'm trying to do something so I have been trying to find…

So I have a genuine question on why Sophos Mobile Security is the best for me or anyone when downloading any app from google playstore for android mobile or any other playstore per say? I am trying to find if not why I can also no use other antivirus…

Hi guys, I use Sophos Mobile Security's authenticator to generate time based One-Time-Passwords (TOTP) for 2-Faktor-Authentication (2FA), Initially everything worked well, but since last two days these TOTPs are not accepted anymore by the account…

So I've been trying Mobile Control 7.1.2978 on Android 7.1.1 on a Sony Xperia X F5121 The annoying part is the App Control feature. Oh it works well, but there is an issue regarding notifications of protected apps. When a new notification of a protected…

As i have gone many articles few of them specify that malware like 'GhostClicker' & 'Lipizzan' has been identified after a long time run and search for malware detection. My question is that for android mobile phones are free to use the apps at google…

For the enrollment we are trying to setup the Self Service Portal and were running in to an error when we devine the group-settings under, Settings, Setup, Self Service Portal. Below the chapter (point 5.) in the manual where were stuck at. First of…

Seit etwa 4 Tsgen muss ich mein Handy 2xtäglich laden. Die Gerätewartung zeigt mir folgende Meldung: 'Leistungsprobleme, com.sophos.smsec verursacht Leistungsprobleme, die den Akku meines Gerätes entleeren und/ oder andere Apps verlangsamen können…

I am a cybersecurity consultant who is working with a very large corporation. Recently, I suggested my client run Sophos Mobile Security on a couple of their company issued phones. Ironically, my client's mobile app popped up in the scan as a 'low reputation…

As of today I can't open my password vault. I get the following error: An error occurred could not deserialize oblect to xml I use KeePassXC on my mac, and I made one change - I created a new group and move a password from one group into the new group…

Hi, Currently part of the Oreo Beta Programme for the Samsung S8/S8+ phones. I am repeatedly having to reset the Sophos Mobility Service after each reboot. This happens for the Amazon Assistant as well. Is Sophos Mobile for Android supports on Oreo…

I noticed this morning that SMS for Android is reporting that my device is rooted when it is not.

I can't deploy apk from smc to andriod. Tasks Error description : A general error occurred Error code : -82

Hallo, seit neuestem tritt der Fehler -82 auf beim Versuch eine App, die als Android APK auf der Sophos liegt, zu installieren (egal ob push oder durch User). Kennt jemand dieses Verhalten, oder kann etwas zu dem Fehlercode -82 sagen? MfG

I have a HTC M9 phone running Sophos Mobile Security version 7.1.2457. The phone runs Android 7.0 with Android updates from April 1, 2017 factory default installation. Since the last update to the "Sophos Mobile Security" it keeps popping up daily…