Hello, WiFi Mac Randomization is enabled by default on Android 10 devices. I know that with KNOX there is an option to skip this feature in the Wifi-Profile but as we are not working with KNOX i miss this setting in the Sophos Mobile WiFi Profiles…

Greetings, Currently using a Galaxy A7 Lite Tab with Sophos mobile installed. All actions and tasks execute however when attempting to unenroll nothing happens. Any guidance on what to do at this point?

Hello, I got the statement from Sophos via Ticket Support. I opened an Ticket because multiple Devices cant access Phone Number in Central/Mobile . We got no Information from Sophos before. Phone Numer Access is a MDM basic Function. We cant miss…

Hello all, We are early in our Sophos Mobile rollout over the last 2 months with around 20 iPhones currently enrolled in supervised mode through Apple DEP + Apple Business Manager. It seems whenever new app updates are released, our helpdesk is unable…

Hi, everyone I have the problem that no task bundle can be seen in the wizard, although one was created for iOS. What do I have to set so that I can also use them here? Screenshot attached Best regards

is it possible to process OEM config and XML code to push android OS updates to devices?

has anyone else notice this? its caused a problem with devices connecting to wi-fi

Clicking the RESTORE button in Intercept X for Mobile (Version 9.7.2.5) on iPhone (iOS Version 15.6) causes the App to crash.

Hi, I've been using a task bundle to force iOS tablets to update to the latest version, most recently 15.5 to 15.6. When I transfer the task bundle to the iPad, I see a pop up on the iPad screen with three options along the lines of "Install now," or…

Hello, Is there a way to configure automatically (without user interaction) Sophos InterceptX Mobile when deployed by Sophos Mobile ? Apparently when the app is automatically installed, I need to open it to have the "rules" applied. Any other way…

Is there a way to remotely enable or disable Location services on Mobile devices? Once enabled / disabled , is there a way to prevent the mobile user from changing that setting?

we have a large number of clinical devices which need manual intervention on the device itself when the Android enterprise policy wifi policy deployed via SMC, these devices are critical to the originations clinical areas. we need to be sure when we…

Is it possible to disable screenshots in ca container policy like for the Secure Email on IOS? We have BYOD and I'd prefer to not remove screenshotting entirely on a user's phone.

Hi community, our iPhones are supported by Apple and managed with Sophos Mobile. We have to replace several old iPhones with new ones but we are not able to clone the phones. Only content like photos and contacts are copied but no installed apps. Apple…

Good morning, is there a way to use the apple penicl on iPad with the sophos secure email client on iPad OS? Current Setup is an unsupervised device with sophos contrainer apps. The apple pencil will not function in the sophos secure email application…

The Sophos app on my android phone gave me a security warning saying that: Suspicious WiFi connection detected We’ve detected suspicious behaviour on your WiFi Connection. This might be caused by a public network requiring authentication. In this…

can i pin an app the the home screen when i deploy it?

Hello, I am new to Sophos Mobile, and currently working on iPads. I have successfully deployed iPads to Sophos using Configurator. After removing all payloads in configurator (most importantly any restrictions), I still can't do the following: 1)…

Good day Folks, I would like to block the use/download of all existing applications and run only one native application developed for the company. Is this possible to do? I would not like users to use anything else, no calls, no messages, just the…

The Sophos mobile in Android has an issue with accessibility services. The moment the app is swiped away from the recents apps view, the web filtering stops working and in the Android system settings,under accessibility service it shows not working for…

Hi Community, we need to upload a not published app from our supplier, so we can use them on Android Scanners. We tried in Sophos Mobile and Sophos Central Mobile. In old and new system I can add under "Private Apps", but it never shows up. When you…

Good afternoon, I'm looking for answers, after weeks of trying and failing. I'm enrolling iPhones, I got them in Apple DEP console and in Sophos. While I enrolled 26 Android phones in less then a week, I keep on having issues trying to prepare 7 iPhones…

I have Android Enterprise set up in Sophos Mobile. How do I use the managed configuration for outlook? We are using Exchange On-Premises (not 365). I have found conflicting answers that it is even possible. Please provide screenshots if you can…

Stumbled across this article on Android Police: https://www.androidpolice.com/google-ends-call-recording-apps-accessibility-services/ Is this going to affect the use of Sophos mobile apps in any way? Are we going to be flooded again with permission…

Hello, upgrading to this version drops support for android versions 5x and 6x and also iOS 11x also support for device administrator. does this mean that the os versions and enrolment mode will no longer be managed and will loose communication with…