Hey! Here a german screenshot from an iPhone: I mean the second one "Letzte SMC-Synchronisierung", how can i do this synchronisation? The first one is easy. "MDM-....:" can be triggerd in the SMC App on the device and on the backend of SMC with "update…

Hi, I have 63 Tablets Samsung configured On Sophos Mobile Control Advanced as a service. Now I have 15 units on Not managed status. I do not know if the user is cappable to turn this option on and off or is the system itself changing it If the user…

Hi, I'm really tired about blocking every single app by using the "app-group" funktion. Is it possible to block whole categories i.e. dating apps oder gaming apps? or is there any open csv list where are the most popular apps included which I can…

I am running SMC 6.0.5 server (On Premise), we have aprox 100 handsets in the business, about 85% Androids, then some iOS and WinPhone. This was set up by a consultant last Autumn, and I have been asked to look at making sure all phones are connected…

Hi Guys, I know there is an option to wipe a device after a specific number of failed login attempts. But is there a way to lock a device(change passcode) after a specific number of failed login attempts? I know that is possible through icloud, so…

Hi Guys, I'm testing SMC with an iPad, and seems like either the device fails to apply container policy, or the SMC server fails to push a container policy to the device. When I open Sophos Email app on the device, it says that there is no configuration…

Hello, I recently got a question from a customer and I wasn't able to find a solution yet. If I install apps via SMC right into the Samsung Knox container, how are these apps kept up to date? Do I have to trigger the update via SMC or can the user…

Hello, is it possible to send videos from my local iPhone Gallery via Secure Mail? I tried this but i saw my pictures only. Videos was not available! Best regards

we have a number of apps installed via SMC and our VPP account, they are installed as managed and are removed with MDM profile removal, is there any way to stop the removal when unrolled of the profile is removed? we need to un-enroll and large number…

Hi, I get email notification with the subject SSL server certificate problem occurred and body looks like: " Warning: One or more devices cannot connect to the SMC server ( SMC server address ) because it has an untrusted certificate. Please ensure…

Hi Guys, I'm working on configuring SMC and during SCEP setup it gives me message "Could not connect to CA server" when I click Save button. I checked the logs and it seems like SMC server establishes connection with a SCEP server, and for the first…

Hi, Following Problem: We've reached the max. Login attempts for the SMC Admin Web-GUI. ( We can't Login anymore, no matter how long we wait for the next try ) Is there any way so solve this Problem ? Thanks!!

is it possible to add another root certificate in super customer\setup\system setup\SSL and have this refresh to all enrolled devices? i have added the additional root cert and it is added to devices when enrolled but i need this cert to also be added…

is it possible to check to see if a profile is installed and if not auto deploy it to IOS? we need to have a default profile installed on all devices when enrolled, i know you can do this for apps via the mandatory apps compliance rule task bundle but…

we currently use Apple Configurator to supervise, set screen background and display device name on lock screen. we have to deploy a further 650 devices and rather than set these up via configurator 2 and then onboard them onto SMC i would like to just…

Hi everyone, I have deployed the Advanced Sophos Mobile Control as a Service on 55 Samsung Tablets. The devices are used at a School by kids age 12 or so, my Question is as follows: I have to prevent the Kids from downloading files to the Tablet,…

Hi for all, It's possible to create my own custom report on Sophos Mobile Control 7.0.8 admin panel? If yes, than how? Waiting for help.

Dear Mobile Community I'm looking for a datasheet/whitepaper with a statement regarding the SMC-policy "iCloud-Sync". Since iOS 9.3.5 the sync should seperate the private data from business data - where could I find a proven source for this statement…

Hi all, Before we moved to Office 365 we configured our on Premise Exchange 2010 server Active Sync virtual site to only allow access using a restricted IP - to our SMC server. This worked well as we were able to force all end-points to connect to…

Has anyone got Office 365 working with the new Office 365 EAS proxy feature? I've managed to set it up however in the logs there are a lot of active sync id's being blocked reading from the logs and our users are unable to receive mail. [Timer-0 ActiveSyncIdCache_ProxyEAS…

Hello, Does Sophos support Android for Work? I cant find anything about this in my SMC Console. Best regards

Hi, we have 3 APN certificates on our SMC, however they were created using a personal Apple ID. We would like to change this to a corporate Apple ID but if we create new certificates on this ID will it cause problems with the existing devices? Or…

Hello everyone, so I did set up an SMC Server and entered my Mailadress for the Trail License. Now It says "Die Serverlizenz ist ungültig oder abgelaufen. Bitte wenden Sie sich an Ihren Administrator" as in english the License is ivalid or expired.…

Hello, we are currently using SMC with a StartSSL-Certificate which is expiring soon, so we need to have an alternative. One option would be to put SMC behind a apache reverse proxy which is using lets encrypt certificates. The exchange of the certificate…

Hi everyone, has anyone an idea how to restrict the ActiveSync to apps which are running in the company account? I'm currently having the issue if I enable ActiveSync for a certain user agent string, it can connect to ActiveSync regardless if the…