Hi, i add device into my trial of sophos mobile. when device is ready and configured, i see that kiosk mode are not applied and for the installed app , i see the status "installation request sent to google", but doesn't happen. Someone can help me with…

The Privacy Advisor keeps crashing when selected, also web filtering prevents urls from being accessed, despite them being allowed in the whitelist. Are there any compatability issues with https://100001.onl/ NetGuard, or can someone guide me with the…

I had to factory reset some tablets due to being in Kiosk mode and them losing sync with Sophos. When I tried to add one of them back I got an error message saying I can't add it back because it was using Android 10??? Is there anything I can do to…

Hello everyone ! Basically, I'd like to know if there is a way to prevent a user from unenrolling from Corporate Manamgent in Interceptx for Mobile Here's the big picture : I'm using it in an Android Enterprise policy, deployed in my environment through…

Intercept X and Sophos Security & Antivirus Guard installed on Nokia g300 running Android 11. Web filtering turned on with Security & Antivirus Guard on. Phone somehow turns Sophos accessibility off, displays warning and I have to turn the accessibility…

Hi, has anyone had problems with Android 13 OS devices and lock screen notifications (notifications settings are greyed out and can't be managed)? We are using Sophos central Mobile Android enterprise device enrollment method. This issue started to…

Hello everyone, Question: can we switch from a device registered in "Full device" mode to a device registered in "Work Profile" mode? (or, as I feel, we have to recover the phone physically, to do a reset)?

I unfortunately forgot the password I configured for the Sophos Intercept X APP protection. As most of the apps are protected and I cannot do any changes without the password I have almost blocked my mobile. Intercept X is in the latest free version…

Hi Community I have a bunch of profiles in sophos with exchange accounts with the password already filled, we do this so our board members don't have access to the password for the email, since the board members are switched out regularly. So…

Hi, I have a problem regarding our device we forgot a PIN and the device did not sync. for a month. We tried to reset the pin via central account but not enable to reach on the device. The factory reset option is protected by default. What are other…

Hello, After extensive troubleshooting/testing, it seems like we are having a problem installing the Webex meetings app. The device is fully controlled. Other apps install remotely or through the Sophos control app without issue. For some reason,…

Hi Together, to deny access to unmanaged devices we need to change the EAS proxy to Powershell. This article describes how to setup: Set up email access control through PowerShell - Sophos Mobile There are only a few steps to connect. The EAS Proxy…

Hello to the community, I'am trying to enroll an Android Device with the Work Profile Task Bundle. All is well configure (policies, tasks bundle, self portal, etc). I've already enrolled Android devices as Corporate Full Device. Everyhthing is OK…

Hi All, Just working through the SOPHOS Mobile 9.7 in SOPHOS Central. I have imported my devices via 'csv' and have begun enrolling them. I have noticed that when I go into a device and select edit the name field is the only filed I want to edit and…

Currently deploying Android Enterprise to a single managed Workspace user (shared across 6 devices) in a child OU with third party integration enabled and pretty much everything the initial setup guide requires. (Enabling Admin SDK and Google Play EMM…

Good Evening, We're planning on using Sophos Mobile with one of our clients and were looking at locking/resetting the passwords on remote devices. Reviewing the following documents below: https://docs.sophos.com/esg/smc/8-0/ssp/en-us/webhelp…

Many other MDM's provide a list of variables that are accepted for app profiles/settings. I've not been able to find something similar for Sophos. Examples https://documentation.meraki.com/SM/Profiles_and_Settings/Variables_in_Custom_Apple_Profiles_with_Systems_Manager…

Hi There, Running into an issue with Sophos Intercept X on Mobile, specifically for android - where attempting to enrol the device with our organisation it gives an undefined error. Simply stating that there has been a communication error with no further…

The latest Android update, Android 13 Kernal 4.19.113-25305888 seems to nonlonger recognize Sophos as a default browser. My Sophos Intercept X version is 9.7.3524. I can set Android to Sophos Intercept X and ensure that Sophos is set to open Google Chrome…

Hi Sophos Community, In the last week I have been getting some "Man in the middle attack" notifications from my devices marked as "High Alert" I've received four and all have similarities in behaviour: All devices are IPhone 8 or IPhone 8 Plus…

Hi Sophos Community, I hope I'm at the right place with my Problem. it is very annoying if some of our IPhone-end-users are changing the video and picture format from "Most Compatible" to "High Efficiency". Especially if they want to work with these pictures…

Hello. Thank You for Sophos Intercept X form Mobile. Does the antivirus check the installed plugins during the scan? in such applications (for example) as FireFox, Acode.

Hi, is it possible to move the Phone App(pre installed) to move to the work space in enterprise mode? I didn´t find anything regarding this on the web.

Hello. Thank You for Sophos Intercept X for Mobile. Are Sophos information security policies certified to ISO 27001 and SOC2 Type2 standards (or similar) ?

Hi, I'm setting up as a test with FULL Device policies a smartphone. The thing is when I add email policies to the device, it automatically installs GMAIL as default email app. Is there anyway to change that? By that I mean for eg: set Outlook or…