Hi While I've been on annual leave the Apple Push Notification certificate has expired for our cloud MDM solution. I've had to create a new one and upload it to allow us to carry on issuing new devices, but now I understand I'll have to re enroll…

We have this issue often. Randomly phones will show up as non-compliant. It is not always the same phones and its across different versions of ios (including 11.3.1) I have proven that the location is turned on and that it is allowed for the sophos app…

Apple iPhone Apple DEP Sophos MDM Hello, I have the following iPhones 8, 9+ and X. Apple MAC Sophos MDM Web Portal for mobile I am trying to add them to Apple DEP then move from Apple DEP into Sophos MDM. I have managed to connect…

Hello, we have a problem on multiple devices. The SMC-App shows an compliance violation. In details is shown that the SMC-App has no locaton permission. After tap on "fix" there is only a notice that we should go to settings > privacy > location…

Is there a way to further configure Iphones - for example : Turn on Battery Percentage , adjust default power settings/brightness , configure the home screen and task bar? This would be really nice.

When setting the passcode limitations to Minimum 4 - The devices still say you must enter 6 characters. It will allow you to enter 4 but the message needs to be corrected because users do not know other than what the message is stating.

Hello, I currently have a problem with the locking of certain apps. Under "App Groups," I've created a group of apps to be blocked. I've added this app group to a profile as "blocked apps". Also, I have created a client group with devices to get this…

Hello, i'm trying to set two different background pictures. One for home- and one for lockscreen. In profiles i can only set one picture in the "Background"-Settings and a second configuration for Background is not available. Two pictures can't be…

Good morning Community, does anyone know when the Sophos Mobile Control Server will be released? Best regards

We've had several iOS devices in the last two days where users are complaining that after they enter their password, they just get the rotating circle and "Please wait." It continues for a long time and then app seems to close. Restarting the device…

Hi Everyone, Updates for Sophos mobile apps released this week: Sophos Mobile Control for Android- V 7.1.2978 Sophos Secure Email for iOS - V 7.44.2 ( Release notes ) What to do Users who have enabled automatic updates in Google PlayStore…

Hello, A have assigned LDAP user to my SMC. Some of those users left the company but i cannot remove/delete them from SMC console. There is option only - SHOW, and when open I can delete the associated device, only. I'm running Server version: 7.0…

I am a cybersecurity consultant who is working with a very large corporation. Recently, I suggested my client run Sophos Mobile Security on a couple of their company issued phones. Ironically, my client's mobile app popped up in the scan as a 'low reputation…

Hi all, Is there anyway to have the mail client show all available emails rather than just a week's worth at a time? My client is needing to access all of their older emails through the app and can only see a week's worth of email that is constantly…

we have an app created via our apple developers account, the app was originally created and had the provisioning certificate embedded into the app. The certificate is due to expire and will be renewed in 2 days, i have never pushed out a provisioning…

Hallo, seit dem gestrigen update auf 7.1.4 werden alle apps (IOS) in der "erlaubte Apps" als verboten angezeigt (Compliance Verstoss). Eine Überprüfung und ein neu setzen der Regeln hat nichts geändert. Kennt jemand dieses Problem ? Gruss …

Hi all, first of all thanks for any help that comes my way. My question is this. While installing apps via the mdm to all user's iPhones is it possible to install an app that is listed as 17+ while still only letting user's download apps that are listed…

Hello, i installed an app with the "Sophos Mobile Control Store" from my Server (iTunes-Link), after a few days an update is avavible for the app. Can i app updates without the Apple AppStore? Can the "Sophos Mobile Control Store" install updates…

We will be releasing throughout the course of the day. IMPORTANT Android: The Sophos Mobile 7.1 Android client will still be able to communicate with an SMC 4.0 server. The SMC Android client will be released later this week. The existing SMC 7.0 Android…

Hello, what is new in collaboration between iOS 11 and SMC? I find short informations about SMC 7.1 in the knowledge base. https://community.sophos.com/kb/en-us/127208 Anybody know the release date of SMC 7.1? I cant find a Download on this…

Hello! Our company iPhones are reported to us by the system if they don't synchronize with the server since 4 weeks. We can't ask every user to start the SMC app once a month and then trigger the sync manually. The SMC app can trigger this automatically…

Hallo zusammen! Unsere Firmen-iPhones werden vom System an uns gemeldet, wenn diese sich über 4 Wochen nicht mit dem Server synchronisieren. Nun kann man nicht von jedem Mitarbeiter verlangen, dass dieser sich einen Regeltermin macht um daran zu denken…

Hello everyone, has someone any experience with iOS App configurations? We try to configure the iOS SAP Fiori App and the configuration seems to vanish somewhere. The SMC console reports the app configuration is sent but the app on the device…

we are looking to standardize our device purchases and wanting to choose the most cost effective and MDM manageable device available. many thanks

Hallo zusammen! Ich würde gerne gewisse Apps, für eine bestimmte Gruppe von Usern sperren. Diese Apps sollen nicht von User installierbar sein! Derzeit habe ich es so geregelt, dass ich eine Geräte-Gruppe angelegt habe. Für diese Geräte-Gruppe hab ich…