Sophos MDM and Lightspeed Smart Relay Agent Hi, Anyone else deployed Lightspeed Relay Smart Agent using Sophos MDM please? - Made sure iPad users and email addresses are in both Sophos and LS Portal - Added App and configured parameters, deployed…

Hello everyone, when i try to configure Sophos Secure Mail on iOS, the app displays "The app did not recived an Sohpos-Container-Policy.". Is it possible to resolve the problem and how? Thanks for your help!

Hello, I am looking into seeing if there is a way to possibly have contacts pushed to iOS devices that are not in the phone contact list currently. I have seen the email contacts however it doesn't put them in the contacts on the phone. From what I…

Hi Community, I got several iPhones (DEP) managed in Sophos Central and none of them can get communicate via USB as they are connected to the PC. The iPhone itself gets displayed in the windows explorer. But there is no further folder DCIM or any images…

after publishing a new policy, currently not unlocked iPads dont apply the new policy and if not unlocked within the next few days, the assign policy task fails completly. Is there a way to increase the amount of retries for assigning new policies to…

Hi, With android devices I can protect the device from being restored to default settings (factory reset). I could not find this setting for iOS devices. How do I restrict access to factory reset? If the user restores the device to factory defaults…

Hello, I am having trouble resetting Sophos Secure Email container passwords for iOS users. When a user enters wrong container password too many times they get locked out of the app. I reset their container password through Sophos Central, but it doesn…

Hello, I have recently been assigned the task of configuring our small (yet soon to grow) fleet of iPads in Education. I have been asked to look into potentially setting up some devices as shared iPads. I have read the documentation provided by Apple…

Hello, I am sure something like this has been asked before, but I just wanted to see if anyone could help or advise. Just like there is a Work Profile for Android devices, is there something similar or the same for iOS devices at all? I would like…

Hello All, how do i remove a device correctly ? That's how i do it up to date: Case 1: User gets new device and i get the old one ( for example one which is to old for current IOS Version ) remove the connected apple ID ( most of the Users…

Hi, We have 30+ iOS devices currently enrolled in IBM MaaS360 MDM (via DEP) and I'm looking to migrate all devices over to Sophos Mobile. I'm happy with the process of changing the device management from one to the other, but if the user then performs…

Hello everyone, I'm currently trying to roll out several applications to a bunch of iPads via Sophos Mobile. Usually the clients get a notification to check their Apple-ID credentials in settings. After entering the password again, the app installs…

Hello, when I try to install an app (in this case Sophos Mobile Control (App Store)) the task stops at " Waiting for user interaction " but there is no user interaction shown on the iPad. The app works fine, but additional steps do not execute because…

Hi, I've implemented a compliancy policy where devices need to have a minimum of iOS 14.8 and a maximum of iOS14.8. but non of the devices are actually updating to iOS14.8. Is there a way i can have Sophos update the devices to the required iOS…

Hi, Is there a way to update all iOS devices to the same version. (iOS 14.8) even though iOS 15 is available? I know we can do this on each individual device. but is there a way to do this for a group? -> Update to 14.8 ( not the latest update) …

Hallo, aktuell muessen wir fuer ein iOS-Geraet eine Blacklist fuer iOS-Geraete anlegen. Leider scheint das Anlegen einer App-Gruppe fuer iOS lange nicht so komfortabel wie unter Android zu funktionieren, daher habe ich dazu zwei Fragen: - Ist das Feld…

Hello, one of our customers uses Sophos Mobile Central. This week one employee got a new iPhone (iOS 14.6). We could enroll the new device without any problems and also get access to the email container. But after that the user only can see…

Hi, We have SMC on prem, we already have few IOS devices. Devices were added and we were able to transfer Device Policy trough task bundle. Yesterday we tried adding new IOS device, but we cant assign Device policy to user trough Add device wizard…

Is it possible to add WhatsApp Business to the list of available Apps for iOS and Android and to restrict access only to the managed contacts? Basically so that WhatsApp Business can be installed without any private contacts showing up in the app. We…

So no matter the app, at installation with everything setup through Apple DEP and Sophos MDM having and seeing the licensing, every App on an iPAD requires the user to at least open the application to "succeed". Even with the "Ignore app installation…

I have followed the two guides on configuring an ipad to be in Apples Management Manager and Sophos Mobile. https://docs.sophos.com/esg/smc/9-6/admin/en-us/esg/Sophos-Mobile/concepts/DEPAbout.html https://docs.sophos.com/esg/smc/8-1/admin/en-us/webhelp…

Hello, does anybody know this issue? It pops up when you accept or decline a Appointment Regards noelsnarb

Dear Sir or Madams, when I try to add a iOS (iPhone7) device in our Sophos MDM I get on the SMC App following error: "Activation failed. Undefined error" when trying to activate device" When I view the SMC APP logs I get a: getStatusUrlList: no 'SmcAppUrl…

We are testing Endpoint, Encryption and Mobile solution in hopes of signing a 3 year contract for the product. We love Endpoint, love Encryption and mostly are good with mobile with one giant issue. Everything is working except new email notifications…

Hello Sophos Support/Community One of our users is being notified their router has SSL Stripping, I can see this issue has been going on for quite some time (2 Years) and potentially resolved on Android devices, however our user is using a iPhone…