Hi Team, can we enroll multiple android devices with one user account. By using same user name and password as i tested already it is working fine. Now my question, is this Ok to go with this approach OR we should have separate users for each device…

Hello, we switched to Sophos Mobile Central in the last week, Unfortunately, our iOS devices are not synchronized for the 6 hours configured in the compliance policy. However, the automatic background update for Sophos Control is active on the iOS devices…

Hi, We have been using the Locate Device for a while and its been good to us. Locating device not failing with Samsung Xcover 4 and Samsung A52/A53. However, with Samsung A03, A13 and 14 - we are getting locate failed error for some reason. …

Hello, we were using sophos mdm onprem recently + exchange hybrid enviroment. Now we wanna migrate to sophos central mobile. I wonder if you can still setup both EXO and EXonPrem. What do I need to take care off to get a connection to onprem mailboxes…

In the Policies startup wizard there is an item Encrypt Device under Restrictions. When I enable this and then look at the policy created, I can't find this item again. We only manage Android and iOS devices via SMC. Is this setting only possible for…

Dear Community, we have an App Protection Policy which blocks several Apps especially Samsung App Store, Bixby and so on. Everything works fine but the users are complaining about the notifications from Sophos Mobile Control. We are already set…

Hello community Web Filtering is dependent on the Sophos Accessibility Service. I have not found a way to restrict a User from disabling the Accessibility Service. Is there some way to do this? Therefore the next best possibility I found was to apply…

Hello everyone, the migration is running since 3 weeks and now I have 15 devices of 217 that don't work. For some, the Control app is no longer connected. I see that ones on the old and new side. But no connections on the control app. By iPhones…

I am currently engaged in a free trial of Sophos Central. I am attempting to enable web content filtering on an iOS device. I think I have everything configured correctly, but it doesn't appear to be working at all. Any help if figuring out what I'm doing…

Hello everyone, I have the problem that I can't get email access on a smartphone. The error and informational messages are: 2023-04-24 08:00:29.448 [EAS] INFO ActiveSyncIdCache_EAS-AEVN - try to resolve active sync id "XXX" with username 'USERID'…

Hi community, We have an Android tablet that has been put into kiosk mode, specifically with the purpose of getting clients to leave a review. I have created a Web App for the websites we are using and they display in full screen. The browser that…

Hello I'm trying to add a mobile device to Sophos central with the option full device management and I get this error "Wrong management mode. you can only use this QR code to enroll an Android Enterprise device. Please contact IT". So I need some help…

Hi, I was hoping that someone may have an answer to my query. Can we PIN protect the pull down banner on an android device? Ideally I would like to have it where the menu options that are available in there like WIFI, mobile data, Bluetooth etc are…

Hello, With an android enterprise enrollment, is-it possible to change the screen timeout from 30s to 5mn ? I didn't find the parameter ? Thanks.

Hi Community, we are evaluating sophos mobile central for securing exchange active sync access to onpremise exchange server. Question 1: Is EAS proxy in powershell mode for onpremise exchange server secure enough? As noted in documentation in…

Hi Sophos Community, yesterday we made a change to our policy which is also beeing used to deploy mail settings company wide for our android devices. We simply wanted a specific user to be able to add another e-mail account which was initially not…

Hi, I've been tasked with setting up an Android device for MDM using Sophos Mobile and I was hoping someone would be kind enough to share their knowledge and experience. I need to be able to grant access to 2 specific websites and that is all. I have…

Hallo zusammen, wir haben vor 2 Wochen die Migration von Sophos Mobile on-prem zu Central gestartet. Hier will ich nur noch den Azure AD Sync nutzen, allerdings bleibt das Feld "Echange-Login" leer, was den Platzhalter %_USERNAME_% füllt. Was problematisch…

Hello, I added a new iOS device to Sophos Central Mobile using the wizard. It always automatically displayed the respective iOS model under "Devices" in the "Model" line. For this new iOS device, it only shows "iPhone, iPad". It is not recognized…

Hi, we have one phone where its not possible to install these four apps. On all other phones there is no problem with the installation. All phones are on Android 13 and Enterprise mode. There is no error in Sophos Central with that phone.…

Hello, When enrolling iPhones to Apple DEP, I unchecked the "Apple ID" box in iOS set up and also have it set to automatically install SMC App. In doing so, once I booted up the phone with the configuration,I get a notification on the iPhone saying something…

I know it is protecting me, so, why the notification. I need that space for other things I don't know. Put a switch in setting, so we can turn it off. DA!!!!!!

Hi everyone, we're using Sophos Central and we started testing Sophos Mobile. For the others it's working, but when I try to enroll it to my phone, I'm getting : Failed to configure Sophos Mobile Control. Undefined communication error. What could be…

Good day, can someone please tell me how can I monitor or limit the data usage for Apps? Wireless and Mobile cell data? We already have a normal Mobile Standard licence and if that requires an aditional licence I am willing to consider that. …

Hi there, i have a Android Phone with Android Version 11 for testing, its completely managed by Sophos no BYOD. I configured it with Android enterprise. I have Google Managed Appstore activated and added some Apps, also the Sophos Mobile Control…