Hello, i was just wondering if this is possible yet to show custom text onto an IOS lock screen? it would be ideal if organisations can utilise this function using sophos Mobile, it has been possible with Intune and Airwatch for a number of years. …

hi all, in Secure email (used on Ios device) we would like to authorize only attachments from device photos and Sophos Workspace. But we would like to prevent attachments from other locations like IOS local storage/folders. Any idea on how to implement…

Hallo zusammen, ich habe mich für den Testzeitraum angemeldet. Da wir in unserem Unternehmen auch iOS Geräte haben die ich hier testen möchte habe ich hierzu die .csr-Datei heruntergeladen. Anschließend bim Apple Push Certificats Portal hochgeladen und…

Hi, We have 30+ iOS devices currently enrolled in IBM MaaS360 MDM (via DEP) and I'm looking to migrate all devices over to Sophos Mobile. I'm happy with the process of changing the device management from one to the other, but if the user then performs…

Hello Sophos Support/Community One of our users is being notified their router has SSL Stripping, I can see this issue has been going on for quite some time (2 Years) and potentially resolved on Android devices, however our user is using a iPhone…

Hi there *, currently I have a big problem with the sophos mail client on all IOS Devices in our company. Every device can receive new mails, calender entries and so on... no problem. Only the notification from new news doesn't work. The mail…

Hy! Sophos Central Mobile We configured DEP and VPP. All works well and we can install apps on the DEP Iphone. But now I can't install apps anymore. We got the Message. Commands sended and then Abort and it doesn't install the app. I can…

Hello, i got a question, what are your solutions of adding your contacts into the phone? We would like to add them primary into the Mail container, keep them syncronized and show the calling ID when getting called. Seeing the ID is possible…

Hi guys I have a load of iPhone which i have installed the Sophos mobile control app. Obviously, to do i had to wipe each iPhone as using Apple configurator it has to wipe the device before the phone is "supervised" and the Sophos management has been…

Hello, is there a way to schedule a task to run in the future? The end goal is to remove the SMC Exchange Profile at a certain time. We require our employees to remove their work email from their mobile devices when getting ready to re-enter the USA.…

H guys, wonder if anyone can help me, please? Is there an option with Sophos Mobile - under policies that I can turn off all the app notifications on an Apple iPhone so when using mobile data no apps can be updated etc? Any help would be greatly…

Guten Tag, mein Chef möchte die Möglichkeit haben, Emails aus der Sophos Email App seines iPhones zu drucken. Gibt es da eine Möglichkeit? Grüße, Marita

We are having issues enforcing auto-lock on iOS devices. I have verified that Maximum Auto-Lock (in minutes) is set to 3, and Maximum grace period for device lock set at 5 min. Neither of these settings are working. I have included screenshots of the…

Hello Wonder how i disable access to data connection for 3 or 4G on the Sophos mobile control? We require users to use Wifi only.

Hello community, I've been testing iOS 12 Beta on my iPhone6 and I'm experiencing some troubles. First SMC coldn't sync (error 2033) so i tried to delete and reroll the device in SMC but it woun't let me. First there was a certificate issue displayed…

Hi Guys, I have some problems whith Iphone & SMC. It's impossible for me to add an iPhone. After flashing the QRCode it says : "Activation failed. Undefined error" SMC server = 7.1.4 (rev 11838) IOS : 10.3.3 Here is the log file : " | 2018…

We have this issue often. Randomly phones will show up as non-compliant. It is not always the same phones and its across different versions of ios (including 11.3.1) I have proven that the location is turned on and that it is allowed for the sophos app…

Apple iPhone Apple DEP Sophos MDM Hello, I have the following iPhones 8, 9+ and X. Apple MAC Sophos MDM Web Portal for mobile I am trying to add them to Apple DEP then move from Apple DEP into Sophos MDM. I have managed to connect…

Is there a way to further configure Iphones - for example : Turn on Battery Percentage , adjust default power settings/brightness , configure the home screen and task bar? This would be really nice.

Hello, I currently have a problem with the locking of certain apps. Under "App Groups," I've created a group of apps to be blocked. I've added this app group to a profile as "blocked apps". Also, I have created a client group with devices to get this…

Hello Community, does anyone know the "ID" for the Apple Files App? com.apple.files? Best regards

Hello, i'm trying to set two different background pictures. One for home- and one for lockscreen. In profiles i can only set one picture in the "Background"-Settings and a second configuration for Background is not available. Two pictures can't be…

We've had several iOS devices in the last two days where users are complaining that after they enter their password, they just get the rotating circle and "Please wait." It continues for a long time and then app seems to close. Restarting the device…

Hello, i installed an app with the "Sophos Mobile Control Store" from my Server (iTunes-Link), after a few days an update is avavible for the app. Can i app updates without the Apple AppStore? Can the "Sophos Mobile Control Store" install updates…

Hello! Our company iPhones are reported to us by the system if they don't synchronize with the server since 4 weeks. We can't ask every user to start the SMC app once a month and then trigger the sync manually. The SMC app can trigger this automatically…