Hey guys, how is it possible to let your androids installing updates via playstore and forbid to install new apps? We want a latest android distribution, but dont want that clients can install new apps on their phone via playstore. Is this possible…

Hello, How can i delete a Sophos-Container-Directive? Yesterday i have add a new Directive for Corporate Browser to an Android Device and i cant delete them now. I tried to create a Order package and delete the Container-Directive but this dont…

Hi, Could someone help me on this error. Could not connect to Google Cloud Messaging. Error -65. This happened when I'm trying to enroll android device (iOS are working fine). I was able to register the device but it's not installing the profile which…

Sophos Mobile Security Version: ? (how to look it up?) Android version : I don´t know app protection does not allow me to enter my mobile phone settings Device brand and model name : Sony Xperia Z5 Compact Current language of device : German Bug Description…

Yesterday Sophos updated Mobile Security app but since that, I don't see integrated QR code reader any more. Have this part of the app been removed ?

Hi I have a problem with the Sophos Secure Email App. I have a task bundle that installs the Sophos Secure Email App. On my Android device the Sohpos Mobile Control says i have to install the App. I install the app via Playstore. when i open…

I created a task bundle that would remove 15 different applications off of a Samsung Galaxy Tab 2 10.1 that is running on Android 4.1.2. Some of these apps are system apps. When I attempt to transfer the task bundle to the tablet, the state of the task…

Dear all, I am user of Sophos free Antivirus for Android for a long time. Up to know it was working without any problems on Android Lollipop (5.1.1). I upgraded my system up to the actual marshmallow android system and have a problem. (full wipe included…

I have a Galaxy S7 Android 6.0.1 on Verizon. Hardly any third-party apps. I had a strange issue with the ringer turning on after receiving a phone call. I put it into Safe Mode, and the issue didn't happen. So, I started removing any third-party apps…

After updating one contact in exchange mailbox all contacts on android device are lost, taking extreme long time until the contacts show up again. No status message appears, I was already starting to uninstall app when I found that the contacts appear…

we are running the latest version of SMC, just recently when android devices, (Specifically Samsung smart ultra 6) when encryption is enabled on the device SMC is flagging the device as none compliant and stating "Encryption not active: default encryption…

I have 1 phone & am not about to rely on someone else to provide their phone if I need to find mine - how do I send sms commands to locate/lock the phone using a PC via email, App or my carrier's web portal

I am trying to install Samsung Pay while Sophos Free Antivirus and Security is running on my Samsung S7. The Samsung Pay installer downloads and then Sophos tries to scan the .apk file. It states that the app is safe and then goes into a neverending…

I tried to live chat with the web site but was unable to get any help. I was referred to this web forum for help, and it appears obvious that SOPHOS either doesn't care or they don't support their products. I am asking for HELP with your product,…

I have uploaded your software "Sophos Mobile Security 6.0" on my phone after reading a good review about it on 01NET (a magazine specialised on computer science). However, it blocked my phone, which I have not been able to use ever since. When…

J'ai installé votre programme Sophos Mobile Sécurity 6.0 sur mon téléphone parce qu'une revue spécialisée en informatique (01NET) le présentait comme le meilleur et le plus performant des programmes . Il a bloqué mon téléphone qui est donc devenu inutilisable…

We are relatively new to SMC, and have been rolling it out to about 100 users over the last 4 months. We are using it to push Exchange accounts to user's cell phones. Everything has been working fine, until today, when SMC started deleting the Exchange…

I am getting "Insecure" warning when the Wi-Fi is "WPA/WPA2 PSK" secured with a long key. Android 6.0.1 on Nexus 6P, Sophos version 6.0.1789(15). Anyone else have this? Thanks.

I discovered this when setting up an Android phone but I assume it an general issue.

Hello, Is there anyway to silently push apps to managed devices without the need of end user interaction. At the moment when I try to install an app from the console it just notifies the user and they still have to go to the play store to download the…

Having to make slight changes to the device profiles fairly infrequently, is there a way to push an updated version of a profile to the device, without the user needing to open the Control App (ver. 6.0.2257) on a Samsung Galaxy S5? I have the users set…

Hallo, da ich noch ein Neuling in Mobile Control bin und dieses als mein Abschlussprojekt verwende, spiele ich ein wenig mit den verschiedenen Optionen und Features von Mobile Control. Nun zu meinem Problem. Ich habe mein Android ( Galaxy S6) im…

Sophos Security for android hacked. I have most of my apps in APP protection on my new Gal S5900A, the phone is also encrypted. When I boot the phone I enter the Sophos Primary password. The phone boots. I changed the app password and forgot it or it…