Hi there, so I have deployed a Kiosk Mode policy on some Android Enterprise Devices, fully managed. I first created a Android Enterprise Device Policy then enrolled some brand new android devices at initial setup, as per the instructions. it went well…

Sophos Intercept X for Mobile is showing the pre-installed Calculator App on my brand new Ulefone Note 7P as infected with Malware. Is this a false positive? I am aware that Ulefones shipped with malware in 2017, I believe it was reported by Sophos…

Hi, In my work environment, we now use Samsung KME to enroll Android devices into Sophos. We recently added Android Enterprise into the mix with a managed Google Play Account. When assigning a device with the appropriate Device Over Profile in Samsung…

Hi there, I want to use fingerprint authentication for my Sophos container on my Samsung Galaxy Note 4 (Android 6.0.1) but I can't find any option in the Sophos Email app to activate this feature. The applied Sophos container policy allows fingerprint…

Hello, We have been asked by an auditing company to make some changes to our mobile device password policy. These required changes include setting the following: If the passcode to unlock a phone/tablet is typed in wrong 5 times, the device…

Aloha, we are testing our Sophos central MDM and I wiped my phone, added Sophos Mobile Management and installed the profile with an exchange account. created the account. When i go to uninstall the profile it does not remove the exchange account, as…

Hey Community, We have released a new version for Sophos Secure Email on Android and iOS. The releases contains bug fixes only. Sophos Secure Email for Android The new version is 6.2.0. Sophos Secure Email for iOS The new version is 7.62.2 Both…

After Sophos Mobile Security was updated to version 8.5.2765 in my Android 5.0.2 device (Mobile Model: Swipe Elite Plus ; Country: India ), I am unable to access any of the items under the Navigation Menu on the left. I am unable to access any items…

Hello again! I can´t install Android Enterprise apps. The assignment package is marked as "success" but the apps won´t install. The state is "skipped". Attached it. Any help?

Hello. Using Sophos Mobile 8.1 I have noticed that my Android device's battery drains very quickly. Is it an issue with this version of Sophos Mobile or is there something else? Thanks. Yasna

Hello everyone. I have a weird problem that happened to one of my android device the other day. I enrolled the device in SMC and when all the policies applied, certain apps such as viber, facebook messanger, instagram, few betting apps that were installed…

Hallo zusammen, wir testen gerade Central Mobile und sind kurz vor dem Kauf. Wir haben allerdings ein Problem mit Android Geräten und der Secure Mail App. Wenn wir die Secure Mail App nutzen wollen, geht dies nur aus dem WLAN Netz. Sobald wir uns im…

I'm a long time user of LastPass and have always found it secure and trustworthy. I noticed yesterday that Sophos had scanned it (possibly an update, I'm not sure) and tagged it as a Low Reputation App. I'm hoping this is just a glitch, but would appreciate…

Hey Working with some Samsung J3 2017 models, and I cannot find a means of disabling the Emergency Mode that looks to be built into the Samsung OS - can anyone advise? Cheers

3 Android phones have Android version 7.0.0 and all are receiving error: "Unable to authenticate. Please Check your entries" -This occurs after putting in the email password on Sophos Secure Email app for Android. It successfully populated the server…

Hello. I just installed Sophos Mobile Sequrity on my Galaxy Tab S3. Does anyone know if Loss & Theft will work at all as it seems to be based on text (sms) messages and my tablet is a wifi only model. I wonder because the Loss & Theft function is available…

Hello. How to change the browser in the Web filter settings. Now there is a default browser, and you need to specify Chrome. How to do it?

Device: Galaxy Note 4 OS: Android 6.0.1 Sophos: Sophos Mobile Security 8.1.2669 (21) unmanaged/standalone Issue: I keep getting a warning that the device is insecure because it's rooted. I don't believe the device is rooted though. If it was rooted…

Hey Community, New versions of Sophos Secure Workspace for Android and iOS have been released and are available now in their respective App Stores. The new android app version is 8.1.2592 and the new client version for iOS is 8.1.0.174 as of May 14th…

Hi, My question - how to remove Android SystemApp or disabling SystemApp scanning from Sophos Mobile Security? SMS has detected Threat (Andr/Gedma-A, app name com.mediatek.smsreg) on Lenovo A7600-H (Android 4.4.2) Tablet. These steps was done: …

Helo, I done some stupid thing; - I changed restriction policy on Sophos Mobile Central for Android "Allow settings changes" to NO then - I turned off WLAN and Mobil Data on my Samsung Android mobile phone Now I have a Problem, I can not eather…

I have a list of call blocking set up in Mobile. I am having a few numbers get through the call blocking list that I have tried to setup different ways but doesn't seem to catch them and block it. I believe the person's calling know this sometimes gets…

TLDR: Please post on the Google Play store page ( https://play.google.com/store/apps/details?id=com.sophos.smsec ) and have any and all responses you have automated or make manually direct people to your http://community.sophos.com to get support/feedback…

Hi I'm using MDM version 8 (cloud ) and am trying to create an enrollment task bundle for Android For Work, I think I've completed the steps needed, but every time I go to enroll a device the specific bundle isn't there. Have I done something wrong…

Good morning, I am currently managing 8 Samsung LTE tablet with Sophos Mobile control. For two devices, after normal enrolling through QR Code scan and profile application from the managing portal, I have made something wrong; they are displayed as…