• Forgot Password and Completely Locked out of My Entire Phone!!

    Keola Padilla
    Keola Padilla
    I haven't been able to access to access mi smart phone for over 3 months now because if forgot mi password and all applications are protected by this security program, any help would be very much apprectiatied, please and thankyou!!!!
    • over 7 years ago
    • Sophos Mobile
    • Discussions
  • [Bug Report & Question] Sophos Mobile Security - App protection does not accept password anymore, (supposedly) after change of grace period

    Aeg Carpenter
    Aeg Carpenter
    Sophos Mobile Security Version: ? (how to look it up?) Android version : I don´t know app protection does not allow me to enter my mobile phone settings Device brand and model name : Sony Xperia Z5 Compact Current language of device : German Bug Description…
    • over 7 years ago
    • Sophos Mobile
    • Discussions
  • I cannot download application updates, my master password no longer works and I am unable to change my password!

    security@iceworm.net
    security@iceworm.net
    I tried to live chat with the web site but was unable to get any help. I was referred to this web forum for help, and it appears obvious that SOPHOS either doesn't care or they don't support their products. I am asking for HELP with your product,…
    • over 8 years ago
    • Sophos Mobile
    • Discussions
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