• Disable Samsung Emergency Mode

    Jack Butterworth
    Jack Butterworth
    Hey Working with some Samsung J3 2017 models, and I cannot find a means of disabling the Emergency Mode that looks to be built into the Samsung OS - can anyone advise? Cheers
    • over 6 years ago
    • Sophos Mobile
    • Discussions
  • How much effective the Sophos is help android Mobile security?

    Amal Raj
    Amal Raj
    Hi i am new to here. I dont know about sophos. I would like to know abouot Sophos. How much effective the Sophos is help android Mobile security?
    • over 6 years ago
    • Sophos Mobile
    • Discussions
  • Why install Sophos antivirus or mobile security for safer playstore app downloading?

    Shaurya Sinha
    Shaurya Sinha
    So I have a genuine question on why Sophos Mobile Security is the best for me or anyone when downloading any app from google playstore for android mobile or any other playstore per say? I am trying to find if not why I can also no use other antivirus…
    • over 6 years ago
    • Sophos Mobile
    • Discussions
  • Sophos Security Guard app is NOT listed under Android Device Administrators

    Sivabhaskar S
    Sivabhaskar S
    Hello, I am NOT sure if this is even an issue, or if it is confined to my device (or Android Lollipop). Any clarification would be helpful. Device Information: Manufacturer: Swipe Model Name: Swipe Elite Plus Android Version: 5.0.2 Location: Chennai,…
    • Answered
    • over 7 years ago
    • Sophos Mobile
    • Discussions
  • Multiple Antivirus / Security Applications installed on 1 Android Device. Do we gotta a problem here?

    Nick Fetty
    Nick Fetty
    [8-)] Got Sophos Beta on Home computer and have known about SOPHOS Strict "there can be only one" Antivirus installed on Windows machines and the pitfalls of doing so anyways. Yet I digress this be an Android question for, preferably a SOPHOS Employed…
    • over 7 years ago
    • Sophos Mobile
    • Discussions
  • SOPHOS Mobile Detection found " Andr/Svpeng-H " SOPHOS Mobile Unable to delete ****.apk from / on External Storage SD Card on Samsung Galaxy Tab S2 9.7

    Nick Fetty
    Nick Fetty
    Not a permission problem as SOPHOS Mobile has all permissions approved. SOPHOS Mobile Detection found " Andr/Svpeng-H " during a regular scan. This was detected on a daily scan, this is also the second time it has happened : First Time it was detected…
    • over 7 years ago
    • Sophos Mobile
    • Discussions
  • Forgot Password and Completely Locked out of My Entire Phone!!

    Keola Padilla
    Keola Padilla
    I haven't been able to access to access mi smart phone for over 3 months now because if forgot mi password and all applications are protected by this security program, any help would be very much apprectiatied, please and thankyou!!!!
    • over 7 years ago
    • Sophos Mobile
    • Discussions
  • Mobile security statistics - bugs

    Ilkka Ruuskanen
    Ilkka Ruuskanen
    Greetings everyone at Sophos and thanks for providing best security for android for free. I have tested this on three different android devices and they all give me same bugs in statistics page: - I have scheduled scans turned on and also run a full…
    • over 7 years ago
    • Sophos Mobile
    • Discussions
  • Touch Down compatibility

    Christian Assenmacher
    Christian Assenmacher
    Hello, When Im using a device that is protected with Sophos MDM, i cant connect to my mail server using "Touch Down" ( https://play.google.com/store/apps/details?id=com.nitrodesk.droid20.nitroid ). When i use an other App, it is working. Is there…
    • over 7 years ago
    • Sophos Mobile
    • Discussions
  • 3rd time getting app data integrity corruption in past month is that OK?

    Bret Perry
    Bret Perry
    lg-vk410 tablet android 5.0.2 It's my 3rd time getting app data integrity corruption in past month. The first time I uninstalled and re-installed. The next time I reset data (cleared data in app info) Why does this keep happening? Am I being attacked…
    • over 7 years ago
    • Sophos Mobile
    • Discussions
  • Sophos Mobile Security - How to remove "com.sts" Threat / Spy Agent-R

    Sivabhaskar S
    Sivabhaskar S
    Hello, I need guidance to remove a threat detected by the Sophos Mobile Security App. Device Information Manufacturer: Swipe Model Name: Swipe Elite Plus Android Version: 5.0.2 Location: Chennai, India I installed both these apps yesterday: 1) Sophos…
    • over 7 years ago
    • Sophos Mobile
    • Discussions
  • [Bug Report & Question] Sophos Mobile Security - App protection does not accept password anymore, (supposedly) after change of grace period

    Aeg Carpenter
    Aeg Carpenter
    Sophos Mobile Security Version: ? (how to look it up?) Android version : I don´t know app protection does not allow me to enter my mobile phone settings Device brand and model name : Sony Xperia Z5 Compact Current language of device : German Bug Description…
    • over 7 years ago
    • Sophos Mobile
    • Discussions
  • Integrated QR code reader

    GaelCUENOT
    GaelCUENOT
    Yesterday Sophos updated Mobile Security app but since that, I don't see integrated QR code reader any more. Have this part of the app been removed ?
    • over 7 years ago
    • Sophos Mobile
    • Discussions
  • RE: App install - neverending scan cycle

    BrianRuckley
    BrianRuckley
    The issue was with Sophos. I uninstalled Sophos Mobile Security and Samsung Pay was able to install and function correctly. i then re-installed Sophos Mobile Security with no further issues. Thanks for all the input guys.
    • over 8 years ago
    • Sophos Mobile
    • Discussions
  • I cannot download application updates, my master password no longer works and I am unable to change my password!

    security@iceworm.net
    security@iceworm.net
    I tried to live chat with the web site but was unable to get any help. I was referred to this web forum for help, and it appears obvious that SOPHOS either doesn't care or they don't support their products. I am asking for HELP with your product,…
    • over 8 years ago
    • Sophos Mobile
    • Discussions
  • How to unlock a blocked phone by Sophos Mobile Security 6.0 ?

    Jean-PierreMalaterre
    Jean-PierreMalaterre
    I have uploaded your software "Sophos Mobile Security 6.0" on my phone after reading a good review about it on 01NET (a magazine specialised on computer science). However, it blocked my phone, which I have not been able to use ever since. When…
    • over 8 years ago
    • Sophos Mobile
    • Discussions
  • Blocage du téléphone par Sophos Mobile sécurity 6.0 for android

    Jean-PierreMalaterre
    Jean-PierreMalaterre
    J'ai installé votre programme Sophos Mobile Sécurity 6.0 sur mon téléphone parce qu'une revue spécialisée en informatique (01NET) le présentait comme le meilleur et le plus performant des programmes . Il a bloqué mon téléphone qui est donc devenu inutilisable…
    • over 8 years ago
    • Sophos Mobile
    • Discussions
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