Starting within the last week, Intercept X Mobile has started seriously draining the battery (25 - 35%) on my Moto G7 Play with Android 10 (QPYS30.85-23-8-2, security patch level: Feb 1, 2021) and now requires a mid-day recharge. This has never been a…

Hallo Zusammen Ich habe soeben probiert eine eigene APK Datei über den Managed Google Play Store als Private App hochzuladen. Den Namen und die APK Datei konnte ich wunderbar auswählen, doch leider beim erstellen kam immer folgende Fehlermeldung: …

Hello, I used last year the 30-days-trial from Sophos. This trial where personalized to our company. Now I will use an other emm with our Android Enterprise account. Here I got the message: This company is already registered via another EMM. The google…

We use Android Enterprise to Fully Manage a heap of Samsung Tablets, is there any way to set / push out a specific custom wallpaper using Android Enterprise. I know there is a restriction to allow/deny changing the wallpaper, but cannot see anything that…

Hello - We have a situation where one of our users finds that an occasional calendar appointment is missing from his Android phone. The appointment however is not missing from the desktop Outlook application. Reproducing this problem has been unsuccessful…

Guten Tag, einmal das Szenario: Wir setzen fast ausschließlich Android Geräte ein - vorzugsweise Samsungs S-Serie. Aktuell verwenden wir auf den Geräten zum senden und Empfangen von E-Mails die App Secure E-Mail. Leider ist diese App oft nicht…

Hey guys! It's been a while that here at my company we've been trying to set something up that would greatly help our customers. Our goal is to when a new device is setup, the device automaticly signs in to faciltate the setup process. However, I…

Hello, I am sure something like this has been asked before, but I just wanted to see if anyone could help or advise. Just like there is a Work Profile for Android devices, is there something similar or the same for iOS devices at all? I would like…

Since I was given the task of managing the existing MDM in the company, I have a few questions that would make it easier for me to understand. I really hope that there are a few colleagues here who can help me. My goal is to manage existing Samsung Galaxy…

The title says it all. We need/want to migrate our devices from old Sophos MDM on prem. to the cloud. About 20% of our (newer) Samsung Android 10+ devices is enrolled with Google Enterprise (Samsung KME) en is Full device managed in Sophos. We want…

Is it possible to add WhatsApp Business to the list of available Apps for iOS and Android and to restrict access only to the managed contacts? Basically so that WhatsApp Business can be installed without any private contacts showing up in the app. We…

Hi, we sometimes have the problem that the Secure Mail App does not receive any policy. So we cant start it for mail syncronization. With another cell phone it works without problems. The same rollout template was used on both devices. Both devices…

intercept x on my daughter's phone kept pestering her about web filtering needing some sort of access, so i decided to turn web filtering off. to do so, i had to enable sophos as a device admin or something (sorry, i don't recall the details). during…

Hello everyone, Over the last week we have started to experience an issue where the Samsung Galaxy store and apps found only on the galaxy store such as Samsung Calendar have disappeared once an Android smartphone is enrolled onto a Android Enterprise…

Hello All, I Just got in a Samsung Galaxy S20 5G, When I add it with system apps enabled the system apps are missing. The big app that is missing is the Samsung Galley app. The play store says it not available on this device, If I set the phone…

Good day, im in a problematic position at the moment, we are using Sophos Mobile with the deviceadministrator. Since Android 11, the Device administrator isnt avalible anymore and we had to switch to the managed Google Account / Enterprise. Im afraid…

Hi, I configured 'qr code enrolment' for Android Enterprise devices and it works fine, but not having any 'Self Service Portal user', i can't associate user to devices (except the one which i use to log into Sophos Central Console). I'd like to enroll…

Hey The app is showing scanning everytime it's opened and it's stuck on it for ever. Does This issue need to be fixed??

Hello im trying to deploy some android tablets in mobile control using the self service portal it seems like only 10 of my tablets have access to the app store any one with any pointers?

Hallo, ich kann seit heute bei Sophos Central keine Plattform mehr auswählen, wenn ich ein neues Mobil Gerät hinzufügen will. Wenn die Seite zu Gerätedetails kommt, ist dort "Android" schon vorgegeben. Gebe ich jedoch die Details ein und klicke auf…

Hi, We have just started enrolling some of our company mobiles (Android) to Sophos Mobile & we deliver the Sophos Intercept App via Google Workspace which sends this to the mobile with the config we apply. The one thing we have noticed is that we…

Following problem: -I deletet the guidelines on the sophos central for my phone (Samsung galaxy a6) and then deregeristered the phone. The problem is the App won't sync, I can't reinstall or reset it. The next step I tried was trough a factory reset…

Hello, after SSL renew we´ve problems with Samsung Galaxy A5 Devices. They are running Android 8.0.0 The SSL Cert is from Sectico (former Comodo) running for 1 Year. All other Devices, iOS, Android 10 are running well after SSL change. Sophos…

Hello, we are currently testing the web filtering option on an android device in Android enterprise fully managed mode. i have all the category's blocked, added a wild card domain in the allowed domains and an * in the blocked domains, basically we want…