Hello everyone, I'm currently trying to roll out several applications to a bunch of iPads via Sophos Mobile. Usually the clients get a notification to check their Apple-ID credentials in settings. After entering the password again, the app installs…

Hello, when I try to install an app (in this case Sophos Mobile Control (App Store)) the task stops at " Waiting for user interaction " but there is no user interaction shown on the iPad. The app works fine, but additional steps do not execute because…

Hi, I've implemented a compliancy policy where devices need to have a minimum of iOS 14.8 and a maximum of iOS14.8. but non of the devices are actually updating to iOS14.8. Is there a way i can have Sophos update the devices to the required iOS…

Hi, Is there a way to update all iOS devices to the same version. (iOS 14.8) even though iOS 15 is available? I know we can do this on each individual device. but is there a way to do this for a group? -> Update to 14.8 ( not the latest update) …

We are testing Endpoint, Encryption and Mobile solution in hopes of signing a 3 year contract for the product. We love Endpoint, love Encryption and mostly are good with mobile with one giant issue. Everything is working except new email notifications…

Hi all, Many thanks for this great community. I am new to Sophos MDM and hoping to roll it out to all ios devices in my school. We have 60 iPads that need to be enrolled. Currently they are setup with Apple configurator, new apps are pushed…

Hi Guys, I have some problems whith Iphone & SMC. It's impossible for me to add an iPhone. After flashing the QRCode it says : "Activation failed. Undefined error" SMC server = 7.1.4 (rev 11838) IOS : 10.3.3 Here is the log file : " | 2018…

Apple iPhone Apple DEP Sophos MDM Hello, I have the following iPhones 8, 9+ and X. Apple MAC Sophos MDM Web Portal for mobile I am trying to add them to Apple DEP then move from Apple DEP into Sophos MDM. I have managed to connect…