The Sophos mobile in Android has an issue with accessibility services. The moment the app is swiped away from the recents apps view, the web filtering stops working and in the Android system settings,under accessibility service it shows not working for…

Hello, I am sure something like this has been asked before, but I just wanted to see if anyone could help or advise. Just like there is a Work Profile for Android devices, is there something similar or the same for iOS devices at all? I would like…

com.vivo.assistant.apk - by manufacturer vendor is not low reputation app. please remove this bug from sophos intercept x for mobile product in the malware scanner protocol that labels "! device unsafe" and makes it the conclusion / executive summary…

Hi, Is there a way to update all iOS devices to the same version. (iOS 14.8) even though iOS 15 is available? I know we can do this on each individual device. but is there a way to do this for a group? -> Update to 14.8 ( not the latest update) …

Hi there, I have added a new device. Now the problem is that the management mode is "Device" instead of Sophos Container. How can I change this. I already added the device again, but I did not find this option anywhere. Thank you! Kind regard…

Hey The app is showing scanning everytime it's opened and it's stuck on it for ever. Does This issue need to be fixed??

I have Sophos Intercept X on some of the phones we use at work. Due to the nature of the work (education) we have a filter which stops users accessing certain site. This keeps flagging on intercept X as content manipulation. I've followed the various…

Dear readers, in the last few days I have worked with Sophos Mobile and I'm surprise how many functionalities this tool has. But I still ask myself a few question and I would be glad if could answer them: 1. Is the developing of the software certified…

Hello, we are currently testing the web filtering option on an android device in Android enterprise fully managed mode. i have all the category's blocked, added a wild card domain in the allowed domains and an * in the blocked domains, basically we want…

we are guiding users to install MDM via Self-service portal, however when they clicked the sophos self service portal link provided in the email setup link Screenshot below is their result

...request for OnePlus Launcher app rendering the device unusable. The Launcher App is not even listed as an app to be protectable, so one can't remove it. Only way to get rid of the constant unlock requests is to disable App protection. Device: OnePlus…

Hello everyone, With the old "Android device administrator", under the Restriction Policies there was an option called " Force GPS for location queries", so the users couldn't turn off the location. Now with the new "Android Enterprise Managment"…

I have the Huawei P20 Pro running the latest Sophos Mobile Security however it seems to have a problem with the Accessibility Service keeps turning itself OFF. This appears to happen on a restart, however I've only ever restarted it a couple of times…

Hi Community We'd like to be able to disable access to Device Administrator Capability (essentially tamper protection) so that users are not able to disable Device Administrator Capability and subsequently uninstall SMSec. We're able to disable access…

After Sophos Mobile Security was updated to version 8.5.2765 in my Android 5.0.2 device (Mobile Model: Swipe Elite Plus ; Country: India ), I am unable to access any of the items under the Navigation Menu on the left. I am unable to access any items…

I'm a long time user of LastPass and have always found it secure and trustworthy. I noticed yesterday that Sophos had scanned it (possibly an update, I'm not sure) and tagged it as a Low Reputation App. I'm hoping this is just a glitch, but would appreciate…

Hey Working with some Samsung J3 2017 models, and I cannot find a means of disabling the Emergency Mode that looks to be built into the Samsung OS - can anyone advise? Cheers

Hello. I just installed Sophos Mobile Sequrity on my Galaxy Tab S3. Does anyone know if Loss & Theft will work at all as it seems to be based on text (sms) messages and my tablet is a wifi only model. I wonder because the Loss & Theft function is available…

Seit ein paar Tagen bekomme ich von der Sophos Mobile Security in unregelmäßigen Abständen und nicht nachvollziehbarem Zusammenhang eine Fehlermeldung mit dem Titel "App-Datenintegrität korrumpiert". Die vollständige Fehlermeldung nach dem Titel im lautet…

Hello. How to change the browser in the Web filter settings. Now there is a default browser, and you need to specify Chrome. How to do it?

Hello, i'm trying to find out if it's possible to add an own app to an existing container or a new container. So that i can start this applications only from the container? Thanks for any suggestion.

Device: Galaxy Note 4 OS: Android 6.0.1 Sophos: Sophos Mobile Security 8.1.2669 (21) unmanaged/standalone Issue: I keep getting a warning that the device is insecure because it's rooted. I don't believe the device is rooted though. If it was rooted…

Hi, My question - how to remove Android SystemApp or disabling SystemApp scanning from Sophos Mobile Security? SMS has detected Threat (Andr/Gedma-A, app name com.mediatek.smsreg) on Lenovo A7600-H (Android 4.4.2) Tablet. These steps was done: …

TLDR: Please post on the Google Play store page ( https://play.google.com/store/apps/details?id=com.sophos.smsec ) and have any and all responses you have automated or make manually direct people to your http://community.sophos.com to get support/feedback…