Hello, I tested adding an iPhone via DEP and ABM. I add the phone via Apple configurator to ABM. I then get the phone into Sophos Central, but the process ends there as I cannot apply a profile to the phone. On the iPhone screen I see - Remote Management…

Hello Community, we have the Problem, that some (6 User have called) Android devices get off at night. This is problematic because some are on demand. We currently only have Samsung devices. Is there anybody else with this problem? Thanks…

I have a user that entered this mail passode to many times so it dispalyed a message to contact the administrator to reset the Sophos container password, which I did. Now the user has the error displayed "There is no configuration data for the app". …

Hello, we have problems to get wifi working when deploying via policy. if set manually (with settings below) it works. reasons for not working we suppose could be ca certificate and mac used to connect. we have to use private ca certificate and phone…

Is there any option to block new users form getting ip address on a local network with a sophos xg? Can users automatically being blocked and give them access manually?

Hello, Im struggling to understand the setup, we use Sophos Central to to manage our mobile Devices.. its set up to comply with GDPR. My colleagues really love their Whatsapp.. and its a nightmare if the history gets lost. I'm now wondering if there…

We moved to the cloud with Sophos Mobile Control. (Sophos Central Mobile) We migrated all devices. After we shut down the old server, the synchronization no longer worked correctly. The migration checklist states that you have to leave the old server…

Hi, Enrollment is completed and everything appears fine in the console, but the device continues to ask for the account username. I have that problem only with that device, it is a galaxy A24 with android 13

Is there a way in Sophos Central to update Android 10 to Android 11?

Hello everyone, i'm currenty testing the Container solution for our Company. I added the Container Policy to the Secure Mail App, now im getting the error "A server error has occurred. The server certificate is classified as untrusted. (SUP302)."…

Hello, im trying to create a new default signature for the work E-Mail Container. In the signature the full name of the user should be displayed, if i use the variable %_USERNAME_% it only gets me the Exchangename (like 012345). I dont know…

Hello, We are currently integrating new iPhone 15 models into Sophos Mobile. We do this as usual with the Device Wizard. It also makes no difference whether you integrate a new iPhone or an iPhone from a backup. Unfortunately, in none of the cases…

I had a user ask me how to put their work app calendar widget on their home screen. Looks like there is no way to do this on the phone or in a policy. After Googling it, it does seem like an option for other MDM solutions - like Intune. When will this…

My migration has been running for a week now. Things were moving fast when I started, but now migration is progressing very slowly. I have 69 iOS devices pending confirmation. So there's a lot that exist in Central and On-Prem. Many of these have a…

Hello, we're trying to set up MDM for several new Phones with Android 13. The whole management is working and has worked for years, with over 100 phones. But these new ones suddenly cause issues. 1. The installation works fine, Android Enterprise…

Hello together, We only use Android devices, I'm only referring to Android here: We have created an app group in Sophos Central. This app group we have included in the guidelines in the app protection so that these are occupied by a pin and are accessible…

We are trying to do an email account push to all devices to setup everyone iDevice with their new O365 email account. Anyone completed this task? Things are not working for us!

Hello support team, on an Andriod smartphone with Sophos Email and Sophos Secure Email, the users have the following problem: If the user wants to view a document (.pdf) from an email, Sophos Secure Worksapce opens with the following message (see screenshot…

Hi, Just read this morning that the Sophos Secure Email App is being withdrawn from the Apple App Store in Dec 2023 and support for the app is being retired at the same time. Being a long time user of the above app and Containerized Policies, what…

I've been asked by one of our users, why can't I reply to all on the Sophos Secure Email App? I've checked Sophos Central Mobile Policies, but can't seem to see where this would be blocked. User claims he could do it before, has it been removed? …

Good day, I enroll iOS devices like iPhones and iPads using Apple Configurator, and sometimes the enrollment is automated through Apple Business Manager along with the seller ID. I'm interested in creating a task bundle to uninstall certain default…

A while ago we migrated from SMC on prem to central. Still the search for the phone number seems not to be possible, is this right? Or am I missing a way to search for the phone number? If not, that would be a feature request, since it seems quite strange…

Hello community, if an email is received with Secure Email on the Android mobile phone and the attachment (pdf, Office document) of this email is opened using Secure Workspace, the document is displayed, but a gray, translucent bar is placed over the…

Good morning, one of the managed iPhones should be used on a brand new Tesla model Y. I connected it to car system, phone calls work, but contacts do not sync with the car. Not the whole book, not the starred contacts. The weird thing is if one…

Hello, we use Wifi Enterprise with Security type EAP/PEAP. The configuration is working in the past but now the Wifi not connect after the enrollment of the device. This error only occurs on Android 13 devices for about 3 weeks. Has anything changed…