Hi! Thank you for your attention in advance. I have Sophos Intercept X installed on a Nokia G60 5G, model TA-1479, android 14. It works well. I have also Keepass2Android, version 1.09e-r7, installed and working well. On option "Password Safe" (Intercept…

Hi, I am trying to connect to a Wi-Fi network to sync my device with Sophos Control, but network access is restricted. If I change the policy, it won't update because there's no connection, creating an endless loop. Furthermore, a factory reset is not…

As Sophos have now deprecated Sophos Container, Sophos Email apps etc as of Dec 2023. How do we remove the unnecessary Container Policies from our devices? I've tried to un-assigning the policy like other policies but this one is not available to…

I have been using Intercept X free version on my android phone for over a year without any problems. Over the weekend I installed Proton VPN on all my devices including my android phone. I now, daily, receive an alert by Intercept X to say my Proton…

Hello, I have an issue with the iOS User Enrollment for user owned devices, used for corporate purposes. The devices are marked as not compliant with the message "No screen lock set", even with multiple security features in place. When I enroll…

We're using the Intercept X app as successor of the old Sophos Authenticator app. Mostly for VPN access OTP. In that case the users have no issues. Plenty other users now use the app to store dozens of OTPs for a bunch of services. In this case it…

Hello, we have an mobilphone with full managed profil. Now the colleague need the app InShot with In-App purchase. He can install the app but if he want to pay the full version with credit card he get an error that he has no rights for this. It…

It is on the disabled list ! Android 13 ui 5.1 Intercept x version 9.7.3729

Hello, Apologies if there's articles or blogs about this but I haven't had luck in finding what I'm looking for thus far. We use Microsoft 365 as a tenant and Android devices and have been utilizing full device enrollment to ensure if a device is lost…

First of all, greetings to all. I've been checking on the forum and I can't find a clear answer. What happens when the license of an Android terminal expires? I understand that you can continue to use it but without being able to remotely manage it…

Hi, we're experiencing some strange issues with the iOS User Enrollment for user owned devices (BYOD). The devices are marked as not compliant with the message "No screen lock set", even there is definitely a screen lock set. Afterwards rolling out…

Hello, We are using an app group that contains four apps, including two Apple apps (Maps and Notes). These four apps are mandatory according to our compliance policy. However, Sophos Mobile Control (SMC) does not recognize Maps and Notes, showing the…

What can we do here, the Phone doesn't react, we can not do anything.

Hello I have a question about Intercept X for Mobile or Mobile Threat Defense. When using Apple iPhone, is the web and URL filter and the control of unsafe downloads and links in real time also available in the free version of Intercept X for Mobile…

Hello, We currently have a strange problem. The Super Admin user does not have the option to create policies for MacOS or Windows in Sophos Central Mobile. However, another user in the admin role can. For example, the option for setup policies is also…

Hello! i have an Issue that other People here seems so had too in the past. Im trying to reset the Container password for an user on IOS, but im running into a problem here. I reset their container password through Sophos Central, but it doesn…

Hi, what is the best way to prevent end users from uninstalling the profiles from Mac OS? Also note that we do not have an Apple Business Manager in Sri Lanka

Hi, what is the best way to push Sophos Endpoint packages to Mac and Windows via Sophos Mobile? How do i convert them into MSI and a Package file? It's a shame that Sophos Mobile does not automatically recognize that you also have an endpoint license…

Please tell me if the shared mailbox is supported for the Android or iOS Sophos Email app for Sophos Mobile. We are using Standalone EAS Proxy and on-prem Microsoft Exchange server 2016. How to configure it correctly, because when sending email from the…

Hello. Im getting crazy about vpp app allocation per user. I want to allocate Apps to a user. We have 53 Apps from the App Store. When i select one App from the first Page, and go to another Page the MDM dont remember the selection from the first…

Hello everyone, I have the following problem: A user with an Android cell phone wants to send an e-mail attachment from the private area in the business area. However, he cannot access the private area because the administrator has not allowed this according…

Hi, Can anyone tell how licensing works for when adding a device using the user less method in Sophos Mobile. I know that a single user can have up to 10 device and that will only equate to 1 License. Just wondered how this differs for devices enrolled…

Hi Has anybody experienced issues getting Android Auto running on fully managed devices. From what I can see most of the components are installed & the service tries to launch before failing to connect on any make/model vehicle, just a black screen…

As the title suggests, many of our work phones are locked, even if the device is compliant with our policies. Previously, it was enough to reset the User's password. But now it stays locked. Even reinstalling Secure Mail doesn't seem to work. Anyone…

Hello, Sophos Mobile is currently compatible with the Microsoft / Windows "Mail" app. https://docs.sophos.com/central/Mobile/help/en-us/AdminHelp/Policies/Windows/EmailAccount/index.html Does anyone know if it also works with the new replacement…