Hello I'm trying to add a mobile device to Sophos central with the option full device management and I get this error "Wrong management mode. you can only use this QR code to enroll an Android Enterprise device. Please contact IT". So I need some help…

we are wanting to migrate our on-premise sophos mobile (server ver. 9.7.3) to Sophos Central but we have multiple customers setup with hundreds of devices and users in each. Is it possible to migrate all customers over to Sophos Central? if not is there…

Hello, With an android enterprise enrollment, is-it possible to change the screen timeout from 30s to 5mn ? I didn't find the parameter ? Thanks.

Hallo, ich verwende Sophos intercept x for mobile. Seit heute zeigt mit die App die Meldung an, die WiFi Verbindung meines Galaxy A41 sei unsicher. Es werden eine "SSL interception erkannt". Meine Möglichkeiten sind WLan abschalten, Fehler Ignorieren…

Just started getting a warning that autostart for intercept X is not enabled in redmi phone, but in checking in system settings it is. Currently in version 9.7 3542 Anyone here getting the same issue or how to resolve tried restarting phone and turning…

Hi Community, we are evaluating sophos mobile central for securing exchange active sync access to onpremise exchange server. Question 1: Is EAS proxy in powershell mode for onpremise exchange server secure enough? As noted in documentation in…

I roghly get a message every 3 or 4 hours that sophos rotects me. Why? How can I disable this annoying information? Android app

Hi Sophos Community, yesterday we made a change to our policy which is also beeing used to deploy mail settings company wide for our android devices. We simply wanted a specific user to be able to add another e-mail account which was initially not…

Hi, I've been tasked with setting up an Android device for MDM using Sophos Mobile and I was hoping someone would be kind enough to share their knowledge and experience. I need to be able to grant access to 2 specific websites and that is all. I have…

Hi, I was hoping that someone may have an answer to my query. Can we PIN protect the pull down banner on an android device? Ideally I would like to have it where the menu options that are available in there like WIFI, mobile data, Bluetooth etc are…

Hallo zusammen, wir haben vor 2 Wochen die Migration von Sophos Mobile on-prem zu Central gestartet. Hier will ich nur noch den Azure AD Sync nutzen, allerdings bleibt das Feld "Echange-Login" leer, was den Platzhalter %_USERNAME_% füllt. Was problematisch…

Hello, I added a new iOS device to Sophos Central Mobile using the wizard. It always automatically displayed the respective iOS model under "Devices" in the "Model" line. For this new iOS device, it only shows "iPhone, iPad". It is not recognized…

Hello, we have problem updating apple devices. It does not matter if we update with actions -> available updates -> install update or if we use the policy to update. In both cases, the devices start to update, but the updated gets interrupted and abort…

There is a problem while using the Sophos Intercept X for Mobile. I'm using the galaxy s21 ultra, but the push notification doesn't come properly when I use it in power saving mode. To be precise, when updating multiple apps, only one push notification…

Hi, we have one phone where its not possible to install these four apps. On all other phones there is no problem with the installation. All phones are on Android 13 and Enterprise mode. There is no error in Sophos Central with that phone.…

Hey Community, Intercept X for mobile (Android free version)stops responding at random times and pop up box reads "sophos has stopped responding" giving the option to 'wait' or 'close app' and the anti-virus doesn't scan daily as it should sometimes…

Hello, When enrolling iPhones to Apple DEP, I unchecked the "Apple ID" box in iOS set up and also have it set to automatically install SMC App. In doing so, once I booted up the phone with the configuration,I get a notification on the iPhone saying something…

I know it is protecting me, so, why the notification. I need that space for other things I don't know. Put a switch in setting, so we can turn it off. DA!!!!!!

Good morning, Is it right that now sophos has deactivated the real time protection, I saw it in some forums, here I attached a picture with some free android antivirus. Could you please confirm that. Thanks in advance

Good morning, since a couple of weeks ago, I'm experiencing a very annoying issue on all managed (no Android work profile, complete management) Android phones. They reboot with no apparent reason at least once a week, causing colleagues not be reachable…

The application asks me every time I use Samsung's game tools (Samsung A53 5G) the authorization to be displayed above the other applications. This permission has already been set but it is requested every time, especially if you lock your phone and the…

Hey Community, For 3 days Intercept X For Mobile did not scan my device. The last scan logs show were 2/15/2023 @ 12:pm, it did not scan again until 2/18/2023. I've never had this issue before and the scan is set up for daily. I don't understand why…

Hi everyone, we're using Sophos Central and we started testing Sophos Mobile. For the others it's working, but when I try to enroll it to my phone, I'm getting : Failed to configure Sophos Mobile Control. Undefined communication error. What could be…

Hi, we have iphones that are not managed and should only be equipped with the intercept x mobile license. As soon as we want to install the web content filter as a profile, the following error appears: profile installation failed. Unsupervised devices…

Hi there, i have a Android Phone with Android Version 11 for testing, its completely managed by Sophos no BYOD. I configured it with Android enterprise. I have Google Managed Appstore activated and added some Apps, also the Sophos Mobile Control…