Hi Has anybody experienced issues getting Android Auto running on fully managed devices. From what I can see most of the components are installed & the service tries to launch before failing to connect on any make/model vehicle, just a black screen…

As the title suggests, many of our work phones are locked, even if the device is compliant with our policies. Previously, it was enough to reset the User's password. But now it stays locked. Even reinstalling Secure Mail doesn't seem to work. Anyone…

Hello, Sophos Mobile is currently compatible with the Microsoft / Windows "Mail" app. https://docs.sophos.com/central/Mobile/help/en-us/AdminHelp/Policies/Windows/EmailAccount/index.html Does anyone know if it also works with the new replacement…

I'm having an issue with devices enrolled in Sophos Mobile (via Central) where an app that was previously blocked cannot be unblocked (exactly the same as in this post but I didn't want to resurrect an old thread). The devices are running Control 9.7…

When Link Checker is enabled, links to review messages from the 365 quarantine report emails display "no valid URL found" This problem is present on multiple devices and the version in use is 9.7.3709 Can anyone help overcome this problem?

Hello, we want to add a new E-Mail configuration to the "Samsung E-Mail" App. So far, we have been using the old managed configuration settings. Now the message "Google has changed the procedure for editing managed configuration settings. Below…

Today our Sophos firewall Advanced Threat Protection rule was triggered by an attempt to connect to a Botnet. The internal IP was an IPhone 10 connected to the protected WIFI guest network trying to connect to an external IP address that triggered the…

We're exploring the use of the Microsoft Outlook App for email on our devices. I'm finding 2 issues with doing this. 1 - I realize I can add a custom config to the play store for this app, and I've tried that. Seemed to work in that some of the fields…

Hello all, we have Samsung Galaxy A54. A lot of Samsung apps are missing and can not be installed even if they are approved on the Entreprise Google Play. Apps concerned are : Gallery, Galaxy Store, Bixby... Some Google apps could be concerned too.…

I have many tablets and want to deploy on it a corporative wallpaper on remote with sophos mobile, but i cant find the way. Already check many articles but nothing on the point, for IOS i found something for wallpapers on Sophos mobile but for Android…

After syncing Sophos MDM with ABM to pull a newly onboarded device into Sophos, the task bundle that is in the DEP profile we assign stays on Not Started in the task list and never changes. We have to go to the device and transfer the task bundle which…

Hi guys, any idea howto add a bookmark on an iPhone homescreen with Sophos Mobile?

Hi there I'm trying to synchronize a Windows laptop with Sophos to manage it but when I go to install the package they send you via Gmail it gives me an error and won't let me. I attach an image so you can see the error My Windows version is this Win…

The standard setting of 1m until the display goes out is too short. So I created a password policy that sets the maximum idle time before password prompt to 10 min. The device is connected and synchronised but it is still not possible to set the screen…

Dear Community, we are using Apple User Enrollment for iOS. The users want to update the Outlook App enrolled with Apple User Enrollment. But they cannot. Any ideas? How are App Updates pushed with this enrollment type? // English: This functions…

Hi there, we see a strange behaviour on our Android smartphones using work profiles: I take a photo on the phone photo is stored in my private area I open my gallery app in my private area I pick the photo and share it with my Gmail app in…

We are currently running version 9.7.1.8 on iOS devices but newly prepared devices are unable to enrol or sync. It seems that when you press Corporate management to check the sync it immediately crashes and removes you from the app. This is occuring on…

Hello - One of our users has a Samsung Galaxy S22 Ultra and often has trouble with email that just stops working. We use the work profile on the phone, and have Office 365 (though it did this occasionally before we went O365). For some reason typically…

Hello, It seems that google play is encountering some problem installing "Sophos Intercept X on Android" on my SmarthPhone. Could it be that my phone does not meet the Sophos installation requirements? The characteristics of my Smartphone…

I have to renew the Apple APN in the future and tried to do this to day. When I upload the downloaded apple.csr from Sophos Mobile I receive the error Invalid Certificate Signing Reguest: Is this a known issue at the moment? Fred

I have applied a policy with app control (whatsapp denied). Later, I changed the policy to approve WhatsApp, but Sophos mobile control continues blocking the application. In short, once the app control policy is applied, there is no way to deactivate…

Among other Sophos products, I've been using the Android app since it was known as Sophos Mobile Security. When I wanted to install it on a new tablet, however, I found that it's not available for this device (a 4th Gen Lenovo Tab M8 which arrived with…

Hello, we had previously activated the developer option, unfortunately I can no longer find it. Does this depend on Android Enterprise? Can this be activated somehow? Thanks.

Hi all. I'm new to Sophos/Sophos Mobile. Having followed the setup guides I have a problem. I have set up an Android BYOD device with a work profile. Everything seems to work fine except, when the user views the app's permissions it says that Location…

We can push the Zebra Enterprise Browser app to the Android device with a task bundle. Is it also possible to push a new config file and the path with a task bundle? TIA, Fred