Guten Tag, einmal das Szenario: Wir setzen fast ausschließlich Android Geräte ein - vorzugsweise Samsungs S-Serie. Aktuell verwenden wir auf den Geräten zum senden und Empfangen von E-Mails die App Secure E-Mail. Leider ist diese App oft nicht…

Hello Everyone, we recently face an issue, which costs us alot of time and nerves and I can not really find a fix or the cause of the problem. I hope that someone in the community might have already faced the issue and knows a fix. When a user…

Hi there *, currently I have a big problem with the sophos mail client on all IOS Devices in our company. Every device can receive new mails, calender entries and so on... no problem. Only the notification from new news doesn't work. The mail…

Hi there, I want to use fingerprint authentication for my Sophos container on my Samsung Galaxy Note 4 (Android 6.0.1) but I can't find any option in the Sophos Email app to activate this feature. The applied Sophos container policy allows fingerprint…

Hello everyone, we have some users who are excessively using large folder structures and rules in their outlook. As far as I understand it, you have to "visit" each folder you want to synchronize in the mail app (SSE Android/ Mail iOS). Whis will…

Hello, I am in the process of converting our device profiles to container policies when it comes to email. All email authentication is certificate based and thus requires no alphanumeric password. When you first start up the secure email app, it prompts…

Hi all, Our internal Exchange crashed this morning and now that it's back up and running Secure Email through Sophos Mobile is not syncing. I've tried to manually sync, have the user un-install and re-install, nothing. Any suggestions?

Hi Guys, I'm testing SMC with an iPad, and seems like either the device fails to apply container policy, or the SMC server fails to push a container policy to the device. When I open Sophos Email app on the device, it says that there is no configuration…

Hello, is it possible to send videos from my local iPhone Gallery via Secure Mail? I tried this but i saw my pictures only. Videos was not available! Best regards

Hi I have a problem with the Sophos Secure Email App. I have a task bundle that installs the Sophos Secure Email App. On my Android device the Sohpos Mobile Control says i have to install the App. I install the app via Playstore. when i open…

When using teamviewer quicksupport to remote control an android Phone the screen blacks out while being into the sophos secure mail app. That's actually really cool. But is there any way to remote control these devices, to help my collegues from a…

When receiving a email with a picture attachment, There is no option to save the picture on the Phone or sd card. Only option is third party cloud apps. Like OneDrive. It there any way to save it to the Phone?

Hi Sophos Support, In the New features in SMC 6.1 is says under Sophos Secure Email --> Allow export of contacts. I was wondering how I can do this, From within sophos secure email app i can't find an option. Is it possible to export these contacts…